Responsible for mortgage loan servicing, ongoing customer service, billing, payment processing, escrow servicing, variable loan structures and investor reporting. Works within an environment of high work volumes and established deadlines. Handles assigned tasks according to multiple investor requirements; FNMA, FHLMC, GNMA, FHA, VA, RD and Umpqua bank portfolio loans. Requires knowledge of lending documents, and investor policies and procedures. Assists with assignments that are complex and specialized in nature. Generally, acts independently to determine methods and procedures on new assignments.
ESSENTIAL DUTIES AND RESPONSIBILITIES MAY INCLUDE-
Performs mortgage loan servicing tasks with a high degree of customer service, including; payoff processing, new loan boarding, billing, reconveyances, payments and error resolutions, audits.
Performs mortgage loan servicing and support activities such as, ARM / BALLOON noticing, Re-amortizations, SCRA tracking.
Performs Servicing Transfers, repurchase executions and other investor required tasks.
Performs Escrow Servicing including; annual analysis, tax and insurance payments, escrow account additions and removals, PMI review, flood monitoring and forced placed insurance.
May be point of contact for internal and external phone inquiries and servicing related tasks. Will assist others with complex or escalated problems.
Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects.
Assists coworkers and management in solving problems.
May be asked to train junior associates. Takes personal initiative and is a positive example for others to emulate.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation and investor rule changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become "The World's Greatest Bank."
May perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES n/a
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma or GED required. Associate's Degree or equivalent experience preferred.
3+ years of experience in banking, loan servicing or equivalent experience.
Possess working knowledge of Mortgage loans, function/department, regulations, policies and procedures.
Demonstrated advanced math, analytical, multi-tasking and problem solving skills.
Possess excellent interpersonal, verbal, and written communication skills.
Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment. Ability to trouble shoot and determine best work flow practices
Ability to work in a service oriented environment with high work volumes and deadlines.
Demonstrated critical thinking and analytical skills.
PHYSICAL AND ENVIRONMENTAL DEMANDS
Office environment -- no specific or unusual physical or environmental demands.
Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.