Home Lending Loan Officer Assistant

Umpqua Bank Kennewick , WA 99336

Posted 2 months ago

As a Home Lending Loan Officer Assistant, you will set up and process documents and files that meet lending specifications to complete loan packages. You'll ensures the correct combination of documents is prepared/received for each transaction, which secures the legal interests of the company. And, you will review and monitor loan documents for accuracy, completeness and adherence to approval conditions. This role comes with base pay and earns a portion of the total production of the Loan Officer you support.


  • Resolve a variety of customer problems/issues regarding bank products and services.

  • Monitor existing loans to ensure complete conformity with terms.

  • Follow up with customer to obtain all necessary information and clarification on financial analysis materials and resources.

  • Advance funds for payment or credit accounts at the request of the borrower or lending officer.

  • Process a variety of loan payments, fees and/or payoffs.

  • May negotiate loan-signing dates with customers and loan officers.

  • May work with attorneys and other financial or legal resources to obtain the correct, accurate documents to fully protect the financial institution's interests in the credit relationship.

  • Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act, the Truth in Lending Act (TILA), their implementing regulations (Regulations G and Z), and SAFE Act registration and renewal rules as defined by the bank.

  • Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.

  • Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.


  • Registered Mortgage Loan Originator (MLO). All MLO's will be required to register as a MLO complying with the S.A.F.E. Act requirements.

  • Requirements:
    - 2-3 years previous Home Lending loan assistant/sales support and/or administrative/clerical experience or Home Lending banking experience.

  • Prior knowledge or experience with Home Lending loan documentation.

  • Requires a high school diploma or equivalent.

  • Bi-Lingual - Proficiency in Spanish preferred

Physical Requirements and Working Conditions

Work involves:

  • Sitting

  • Occasional walking

  • Lifting to 10 pounds.

  • Occasional travel.

No relocation is offered.

About Us

We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. It's no wonder we've made "Fortune's 100 Best Companies to Work For" eight years in a row. But greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways -- always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

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Home Lending Loan Officer Assistant

Umpqua Bank