Home Health Clinical Manager

Covenant Hospice Fort Walton Beach , FL 32549

Posted 2 months ago

Why Covenant Care?

Are you a Healthcare Warrior? Want a competitive, engaging job with great perks? Want a seat at the table to discuss strategy? Want to see your ideas put into action? Then you want to look closely at a career with Covenant Care.

Covenant Care is one of the largest non-profit providers of home health, hospice, memory, palliative and private duty care in the regions we serve. Our collaborative team of more than 600 physicians, nurses, aides, therapists and professional staff and volunteers serve patients and families in communities throughout Florida and Alabama. For more information, visit choosecovenant.org, or visit us on Facebook, Instagram or LinkedIn.

Ready to join our family?

Our teammates enjoy a supportive environment and flexible schedule with advancement opportunities. Covenant Care's engaging culture is founded upon mutual respect and trust. A place where employees feel valued and patients and residents feel the service is extraordinary. We recognize and celebrate the value of each teammate's unique contributions and encourage a sense of ownership, sharing our mission with patients, families and our communities.

Position Summary:

Responsible for direct supervision of Case Managers, professionals and para-professionals including RN, LPN, PT, PTA, OT, OTA, ST, HHA and MSW. Serves as clinical and managerial resource for problem solving. Extensive knowledge of Medicare and Managed Care guidelines. Knowledgeable of all regulatory guidelines pertaining to home care. Strong knowledge of OASIS. Must have strong clinical knowledge base and excellent communication and problem-solving skills.


Graduation from an accredited RN program. BSN preferred.

Minimum of 5 years RN experience in a supervisory role and at least two years home health Experience. Current RN State of Florida licensure. Current driver's license and valid auto insurance. Current CPR certification.

Job Relations:

Reports to: Director of Clinical Services

Main Duties & Responsibilities:

  • Participates in the hiring, supervision, discharging, evaluating, disciplining and promoting of clinical staff of professionals and para-professionals including RN, LPN, PT, PTA, OT, OTA, ST, HHA and MSW.

  • Ensures continuity and quality of client care.

  • Performs client assessment and identifies problems to be addressed.

  • Evaluates client needs, families and home environment on audits.

  • Responsible for monitoring and managing quality data pertinent to the department to assure compliance with the operating plan.

  • Acts as a clinical resource between intake and referral services and scheduler. Screens admissions, recertifications and reassessments for appropriate plan of care.

  • Monitors and evaluates client care to ensure delivery of quality care to clients by interdisciplinary case conferencing, review of documentation and monitoring scheduling of personnel on a daily basis.

  • Ensures that clinical documentation meets all CHAP requirements per agency policy.

  • Ensures the maintenance of clinical records, the submission of statistical data, and the accuracy and timeliness of other required paperwork by agency.

  • Assures customer satisfaction with clinical care and delivery of services.

  • Identifies and resolves problems and assists staff in daily problem solving and complaint resolution.

  • Ensures that clinical documentation is complete, reflects skilled services to ensure payor source reimbursement.

  • Ensures physician orders are reviewed, complete, and submitted timely by clinical staff.

  • Acts as liaison to referral sources, is available for evaluation of clients to determine appropriateness of services, and informs referral sources of outcome of services.

  • Coordinates quality improvement, staff education, and record review activities as required by agency.

  • Serves on agency-wide committees and participates in agency-wide projects as requested.

  • Instructs staff in policy and procedures and reimbursement issues.

  • Assures compliance by the staff regarding appropriate safety and infection control techniques as designated by OSHA and CHAP.

  • Assists DCS in the maintenance of agency manuals and reference materials for staff.

  • Maintains rapport and cooperative working relationship with clients, families, co-workers, physicians and Home Health employees, as well as with the public.

  • Represents the agency as a professional, is a positive role model to foster integration of home care into the community.

  • Works closely with community affairs coordinator to increase referral base.

  • Coordinates quality improvement, staff education, and record review activities as required by agency.

  • Participates in in-services and continuing education programs to maintain and increase own clinical competency, specialty area and management skills.

  • Selects, orients and assigns work for direct reports.

  • Develops job design and performance standards, initiates and completes all elements of the Integrated Performance Management process, and makes recommendations for issues related to promotions, disciplinary actions and terminations.

  • Maintains an understanding of the company's scope of services.

  • Understands the infrastructure and how and where to transfer calls in the company.

  • Maintains a professional image.

  • Participates in administrative call according to needs of the agency.

  • Uses appropriate phone etiquette.

  • Promotes a customer-friendly atmosphere for all visitors and ensures client confidentiality at all times.

  • Participates in accreditation program.

  • Performs other duties as assigned.

Special Demands/Physical Requirements:

Office Environment. May be exposed to biological hazards.

Benefits for Eligible Employees Include:

  • Health insurance

  • Paid time off for vacation, holiday, sick and bereavement leave

  • Company paid and supplemental life insurance

  • Retirement plan with company match

  • Optional cafeteria plan benefits such as dental, vision, accident, cancer and hospital days

  • Flexible spending accounts for healthcare and dependent care expenditures

  • Continuing education, advance credential assistance and tuition reimbursement

  • Employee assistance program for employees and families

  • Mileage reimbursement and company fleet car program

Contact the Human Resources Department at 850.365.9659 for more information. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

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Home Health Clinical Manager

Covenant Hospice