Home Equity Applicant Liaison

Rockland Trust Middleboro , MA 02344

Posted 4 months ago

Rockland Trust is currently seeking a full time Home Equity Customer Liaison. This position is responsible for analyzing incoming Home Equity line and loan applications generated by customers through the on-line channel, the Branch Network, Customer Information Center, and direct mail. This individual will be the first point of contact to welcome applicants, explain process, follow up on documents needed and provide guidance on self-service channels.

Responsibilities include but are not limited to:

  • Application Review
  • Review incoming home equity loan and credit line applications to gain understanding of loan scenario.
  • Compliance
  • Review compliance components including HMDA, REG B, Flood, SAFE ACT, FACRA, FACT ACT, ECOA, TRID, QM, Fraud Alerts and Fair Lending.
  • Loan Preparation Prepare loan/line application by working with applicant(s) and other business partners through all channels to gather information to ensure a complete and accurate file is sent for processing in a timely manner

  • Customer Service

  • Communicate with customers by phone, email and through a customer portal to obtain loan conditions, verification of employment and income documentation to ensure an exemplary customer experience.
  • Communication Provide guidance and training to applicant(s), business partners, vendors and customers regarding process, products, use of technology and regulatory requirements.

Required Skills:

  • An understanding of LTV/CLTV and DTI ratios and familiarity with Consumer/Home Equity and Mortgage lending documentation.

  • Ability to actively demonstrate and promote technology and self-service channels to internal and external customers

  • Ability to work independently and prioritize daily work to meet deadlines.

  • Strong written and verbal communication skills, to provide exemplary service to customers.

  • Ability to troubleshoot customer issues and provide follow through to ensure resolution

  • Ability to establish and maintain effective working relationships with team and business partners.

  • Responsible to achieve and exceed daily goals.

  • Proficient knowledge of Microsoft office products.

Required Experience:

  • Position requires prior loan processing/lending experience

  • Strong understanding of Home Equity and Consumer Loan Products and documentation

  • Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Home Equity Applicant Liaison

Rockland Trust