Home Delivery Terminal Manager

Wayfair LLC Cranbury , NJ 08570

Posted 2 months ago

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Dedicated Operations team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair!

What You'll Do

  • In the Terminal Manager role, you will play a key role in improving customer satisfaction and driving repeat business in their region by ensuring that Logistics Administrators and Home Delivery Partners provide world class customer experiences at every opportunity.

  • You will reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are delivered as quickly as possible.

  • You'll proactively monitor order management systems and routing systems to optimize routes and resolve outstanding order issues.

  • You will monitor, report and improve KPI, including NPS, On Time Delivery %, Order Dwell Days.

  • You will provide instruction and feedback to third party delivery partners regarding objective and subjective KPIs.

  • You will create and implement training activities for administrative staff.

  • You will supervise Deliver team while they perform day-to-day job functions.

What You'll Need

  • Strong leadership skills, and the ability to build and manage teams.

  • Proactive in identifying opportunities for improvement and driving process improvements.

  • Knowledge of the safety and legal documentation processes for handling warehouse related activities (MSDS, Equipment Checklist, BOL).

  • Comfort with delivery routing technologies/strategies.

  • BA/BS in management, administration, supply chain, or customer service.

  • 5+ years working experience in distribution.

  • Bilingual is a plus.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
College Manager Trainee

J.B. Hunt

Posted 1 week ago

VIEW JOBS 5/23/2020 12:00:00 AM 2020-08-21T00:00 Job Opening ID: 00343258 College, Manager Trainee (Evergreen) (Open) Job Title: College, Manager Trainee Department: Supply Chain Country: United States of America State/Province: New Jersey City: E Brunswick Full/Part Time: Full time Job Summary: In applying for this position, you will be considered for a Manager Trainee position supporting one of the following business segments in our various locations across the Northeast Region (PA, NY, NJ, CT, DE, MD, RI, MA, NH, VT and MA) : * Intermodal * Dedicated Contract Services * Final Mile Services Below we have listed a general description of what a Manager Trainee opportunity will look like across these business segments. Under general supervision, this position is responsible for learning the management of small driver count and/or non-traditional shifts (including nights and weekends), ensuring safe and timely service movement of freight, load assignment and providing best in class customer service. This position will be trained to ensure compliance with DOT regulations. They are responsible for all drivers compliance and company regulations while working with internal and external contacts to ensure the accurate planning, routing, monitoring, and delivery of freight and loads Job Description: Key Responsibilities: * Learn to build and maintain positive professional relationships with drivers and safe, reliable outside carriers to ensure seamless new carrier set-up, minimize turnover and maximize ongoing productivity. * Learn to assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing freight exceptions and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road. * Learn to maintain the Company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met. * Learn to work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay related issues, etc., as they occur throughout the day and, where necessary, when on call. * Learn to manage yard including checking/inspecting equipment, replacing parts (like mud flaps), completing repairs, etc., and coordinating with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety related mechanical issues are fixed for account equipment (as required). * Learn to perform administrative duties such as payroll, management of the Net-Revenue budget, driver counseling, accident reviews, filing and documenting, resolving pay issues, analyzing P&L statements, invoicing and/or creating operational or financial reports. * Gain knowledge on how to manage inventory, assets, customer pools and/or assignment of drivers to balance equipment in market. * Become proficient in maximizing efficiency of fleet operations and profitability and making recommendations for continuous improvement, measuring key performance indicators, and creating, maintaining and presenting customer specific reporting and financial analysis through face-to-face interactions at customer location. * Learn to utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third party (customer) systems. * Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability. Qualifications: Minimum Qualification: * High School Diploma/GED with 3-4 years of Transportation/Logistics experience and/or 1-2 years of supervisory experience. Preferred Qualification: * To be considered for this role, the ideal candidate has been invited to apply or viewed this opportunity through their school portal. * Bachelor's Degree with 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry * Ability to process information with high levels of accuracy * Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level * Ability to accurately analyze situations and reach productive decisions based on informed judgment * Ability to adapt to changing environments * Establish and maintain healthy working relationships with clients, vendors, and peers * Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner * Effective communication skills * Ability to recognize, anticipate, and resolve organizational, operational or process problem. Education: Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required) Work Experience: Management-Entry Level, Transportation/Logistics Certifications: "This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." J.B. Hunt Cranbury NJ

Home Delivery Terminal Manager

Wayfair LLC