Home Commission Associate - Regal Court S/C

J. C. Penney Company, Inc. Shreveport , LA 71101

Posted 4 months ago

Home Commission Associate

  • Regal Court S/C

Location: Shreveport, LA, United States

  • Regal Court S/C 7451 Youree Dr

Job ID: 1079917

Date: October 13, 2018

Job Description

General Description

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class omnichannel retailer and increasing revenue per customer.

Job Description

As a commission associate in our home department, you are accountable for driving customer service to achieve profitable sales growth by combining in-depth product knowledge and passion for service to build clientele and to drive sales.

Responsibilities

  • Customer Service & Sales Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Covers care/protection plans and suggests additional products to customers.

  • General Operations Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays uptodate with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendorprovided training and skill practice.

  • Performance Standards Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, the company's iCAP program, product and service sales, customer service, profit, productivity and attendance

Skills & Experience

To achieve success at JCPenney, a home commission associate will possess the following:

  • Drives Results
  • Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
  • Builds Ownership Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

  • Drives Intensity

  • Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Job Title: Home Commission Associate

  • Regal Court S/C

Location: Shreveport, LA, United States

  • Regal Court S/C 7451 Youree Dr

Job ID: 1079917

J.C. Penney Company Inc.

Plano, Texas


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Human Resource Supervisor Regal Court S/C

J. C. Penney Company, Inc.

Posted 2 months ago

VIEW JOBS 12/11/2018 12:00:00 AM 2019-03-11T00:00 Human Resource Supervisor - Regal Court S/C Location: Shreveport, LA, United States - Regal Court S/C 7451 Youree Dr Job ID: 1055145 Date: December 8, 2018 Job Description General Description At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you. Job Description As the Human Resource Supervisor – Merchandise Operations you are accountable for driving customer service to achieve profitable sales growth by Contributes to supporting store talent strategy, training associates, and effectively scheduling the right talent at the optimal time to create an outstanding customer experience. Responsibilities * Customer Service & Sales – Models and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently. Resolves customer issues and concerns in a professional manner. Supports the Manager on Duty program. Maximizes sales and service by ensuring staff is scheduled appropriately. Manages credit, rewards and gift card programs throughout the store. Manages and promotes FindMore with associates to drive sales and enhance customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. * Talent Acquisition and Training – Partners with store leadership to identify talent needs. Creates and monitors the store's open requisitions, screens, and routes qualified applicants to appropriate hiring manager. Executes new hire orientation in addition to the Talent Tryout interview processes. Reviews training transcripts to identify role-based and development training for on time completion. Partners with the Assistant Manager of Customer Experience, Assistant Manager of Merchandise Operations, and/or General Manager to monitor required training compliance. * General Operations – Reviews schedules and makes productive edits to further optimize resources. Closes payroll and completes other payroll functions including system reports as necessary for associates to receive pay for hours worked. Processes new and existing associate's HR tasks as necessary according to state laws and company policies. Participates in annual inventory processes * Team Development – Responsible for the completion of associate training and policy compliance. Consistently provides ongoing feedback and coaching to associates. Assists with the Productivity Standards Program processes. Maintains notes / observations of each associate's strengths and opportunities. Reports performance and/or policy issues and attendance opportunities within the team to appropriate leadership * Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Skills & Experience To achieve success at JCPenney, a supervisor will possess the following: * Work experience- Minimum of 2 years retail leadership experience * Education- Associates degree or equivalent work experience * Manages Execution – Organizes, plans and manages projects/processes with simplicity and efficiency; partners with key stakeholders to align interests and remove roadblocks; consistently achieves successful outcomes within important deadlines. * Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team. * Builds Relationships – Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience. * Shows Courage – A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner. Job Title: Human Resource Supervisor - Regal Court S/C Location: Shreveport, LA, United States - Regal Court S/C 7451 Youree Dr Job ID: 1055145 J.C. Penney Company Inc. Plano, Texas J. C. Penney Company, Inc. Shreveport LA

Home Commission Associate - Regal Court S/C

J. C. Penney Company, Inc.