Home Commission Associate - Meyerland Plaza

J. C. Penney Company, Inc. Houston , TX 77020

Posted 2 months ago

Home Commission Associate

  • Meyerland Plaza

Location: Houston, TX, United States

  • Meyerland Plaza 730 Meyerland Plaza Mall

Job ID: 1080049

Date: October 13, 2018

Job Description

General Description

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class omnichannel retailer and increasing revenue per customer.

Job Description

As a commission associate in our home department, you are accountable for driving customer service to achieve profitable sales growth by combining in-depth product knowledge and passion for service to build clientele and to drive sales.

Responsibilities

  • Customer Service & Sales Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Covers care/protection plans and suggests additional products to customers.

  • General Operations Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays uptodate with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendorprovided training and skill practice.

  • Performance Standards Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, the company's iCAP program, product and service sales, customer service, profit, productivity and attendance

Skills & Experience

To achieve success at JCPenney, a home commission associate will possess the following:

  • Drives Results
  • Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
  • Builds Ownership Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

  • Drives Intensity

  • Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Job Title: Home Commission Associate

  • Meyerland Plaza

Location: Houston, TX, United States

  • Meyerland Plaza 730 Meyerland Plaza Mall

Job ID: 1080049

J.C. Penney Company Inc.

Plano, Texas


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Asset Protection Associate Meyerland Plaza

J. C. Penney Company, Inc.

Posted 2 months ago

VIEW JOBS 10/2/2018 12:00:00 AM 2018-12-31T00:00 Asset Protection Associate - Meyerland Plaza Location: Houston, TX, United States - Meyerland Plaza 730 Meyerland Plaza Mall Job ID: 1069559 Date: October 12, 2018 Job Description General Description Responsibilities: Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics. Conducting surveillance: Observes customer's and contractor's (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management. Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed. Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise. Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement. Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports. Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as needed Perform responsibilities in accordance with company policies and procedures in order to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED. Skills and Characteristics: * AP knowledge- Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements * Balanced Temperament – Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion. * Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others * Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes * Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency Job Title: Asset Protection Associate - Meyerland Plaza Location: Houston, TX, United States - Meyerland Plaza 730 Meyerland Plaza Mall Job ID: 1069559 J.C. Penney Company Inc. Plano, Texas J. C. Penney Company, Inc. Houston TX

Home Commission Associate - Meyerland Plaza

J. C. Penney Company, Inc.