Home Care Manager

Who We Are

At Family First our Mission is to be an unstoppable force for families. One of the fastest-growing companies in America, Family First is the leader in providing comprehensive solutions for the care of an aging loved one. At a time when more families than ever are caring for a loved one, Family First is here to help with Care Management, Home Care, Licensed Counseling, and other services to help families make it through the complicated challenges that come with being a caregiver.

If our mission and values speak to you…we would love for you to Apply with Us!

Position Details

The Home Care Manager is responsible for planning, organizing, and managing a team of Home Care professionals and ensuring quality and excellence in the delivery of services to clients. As the Home Care Manager, you will develop and monitor plans of care for the home and community-based clients and ensure consistent provision of quality services in keeping with client goals and objectives, Family First Mission, policies, and program requirements, as well as requirements of the Home Care industry and other regulatory agencies. This position is also responsible for managing and developing home care team members.

Job Duties

• Works in a collaborative / team-based manner that supports and promotes Family First vision, mission, and values.

• Presents performance reports and metrics to the Director of Home Care and other leaders.

• Adheres to and demonstrates Family First missions, vision, and values.

• Establishes and maintains an environment of psychological safety that promotes teamwork and cross-functional collaboration across all departments.

• Completes the required Quarterly Reviews and Annual Assessments.

• Manages client caseload for assigned clients in assigned territory.

• Completes care plan changes as needed and identifies options for service delivery, including the type of service(s), program eligibility, and payment source(s) in keeping with Family First philosophy and program requirements.

• Appropriately identifies cases for case conferencing and confers with the Home Care Coordinator as needed.

• Record all client-related activity in the case record and ensure Home Care Coordinator and other staff members follow appropriate documentation protocols.

• Maintain up-to-date client files and plans of care.

• Uses the Well Sky software program to enter all client data into the system.

• Assures continued identification of new resources to assist clients and their caregivers.

• Handles client or provider concerns or requests regarding service, billing, or other needs, assuring excellent customer service.

• Keep abreast of all home and community care rules and regulations; ensures that services and activities adhere to program requirements.

• Stays up to date on the latest clinical compliance requirements and adherence to company standards.

• Develops and maintains the Home Care Department's direction and builds a team to meet business and operational needs.

• Leads a team of Home Care professionals across all Family First training staff, planning, assigning, and directing work, and addressing performance issues.

• Build team alignment on divisional and team strategy, goals, and objectives through clear communication, expectations, and team meetings.

• Works to achieve established productivity standards in the areas of:

• Caseload per caregiver

• Billing units per home caregiver

• Average cost per home and community care unit for Average care plan costs per caregiver. Average home and community care costs per client.

• Identify, track, and evaluate key performance indicators for the Home Care department by regularly reviewing operational procedures and implementing process improvements on an ongoing basis.

• Ensures required policies and procedures are adhered to and the required reports are complete and accurate.

Qualifications

• Associates degree in healthcare, business, or related field; Bachelor's degree preferred

• Current HCA/CNA certification, or willingness to obtain certification within 200 days of employment

• 3-5 years of experience in Home Care

• 2 years of progressive management experience leading a team

• Subject matter expert regarding principles, procedures, and industry best practices

• Strong technical skills with advanced user experience with all Microsoft Office applications

• Strong leadership and coaching skills

• Strong time management and organizational skills

• Delegation skills to ensure direct reports are collaborative, competent, and engaged.

• Experience working in a performance driven environment with KPI's

• Ability to meet deadlines while managing multiple priorities

• Proven ability to work both independently and collaborate with different levels of employees

• It may require extended work periods at a desk and computer for up to 8 hours per day

Compensation: Family First is committed to providing market competitive, equitable pay to all employees

$29.00-$35.00 Per hour

Benefits: Family First is proud to offer the following benefits to employees

• Amazing Workplace Culture and Supportive Environment

• 401(k) with company matching contribution

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• 10 paid Holidays

• Professional development assistance

• Same day pay available through TapCheck

Job Type: Full-time

Work Location:

Spokane, Washington

Hybrid work opportunities available upon successful completion of training/orientation periods.

Schedule:

FT- 8-hour shift Monday through Friday 8:00AM to 4:30PM

This position may be required to cover on call shifts and provide guidance after hours.