Home Care Liaison

Ultimate Care NY, a leading provider of home health care services, is seeking Home Care Liaison to join our team!

The Home Care Liaison will play a key role in building and maintaining relationships with healthcare providers, case managers, social workers, patients, and families to promote the services of Ultimate Care NY. This role involves coordinating care, ensuring client satisfaction, and increasing the referral base by effectively communicating the benefits of home care services. The Home Care Liaison will work closely with the Sales and Marketing Director to develop and implement strategic initiatives to achieve business goals.

Work Environment:

• This position involves frequent travel within the community (NYC) and to healthcare facilities.
• The role may require flexible hours, including evenings and weekends, to meet the needs of clients and referral sources.

Compensation: $60,000- $70,000 annually

You will:

Relationship Building:

• Develop and maintain strong relationships with referral sources, including hospitals, physicians, skilled nursing facilities, case managers, social workers, and other healthcare professionals.
• Build and maintain relationships with case managers and social workers to facilitate referrals and ensure the smooth coordination of care.
• Educate healthcare providers, case managers, social workers, and community organizations about the benefits and services offered by Ultimate Care NY to foster collaboration and trust.
• Act as the primary point of contact for clients and their families, ensuring they receive excellent service and support.

Marketing and Outreach:

• Promote Ultimate Care NY's services through regular visits, presentations, and networking events.
• Identify and pursue new business opportunities and referral sources.

Client Coordination:

• Coordinate with the clinical team to ensure seamless service delivery for new clients.
• Conduct initial assessments and follow-up visits to evaluate client satisfaction and address any concerns.

Sales Strategy:

• Collaborate with the Sales and Marketing Director to develop and execute sales strategies and marketing plans.
• Track and report on referral sources, client acquisition, and retention metrics.

Administrative Duties:

• Maintain accurate records of client interactions, referrals, and marketing activities.
• Prepare reports and presentations for management as required.

You will have:

• Bachelor’s degree in healthcare administration, marketing, business, or a related field.
• Minimum of 2-3 years of experience in healthcare sales, marketing, or a related field, preferably in home care.
• Strong interpersonal and communication skills.
• Proven ability to build and maintain professional relationships.
• Excellent organizational and time management skills.
• Knowledge of home care services and regulations.
• Valid driver’s license and reliable transportation.

Skills and Competencies:

• Communication: Ability to convey information clearly and effectively.
• Relationship Management: Strong skills in building and maintaining professional relationships.
• Sales Acumen: Understanding of sales strategies and the ability to achieve targets.
• Customer Focus: Commitment to providing excellent service to clients and referral sources.
• Team Collaboration: Ability to work collaboratively with the clinical and administrative teams.
• Problem-Solving: Strong analytical and problem-solving skills.

Benefits

We offer the Ultimate employee perks (literally)!

• Health, Vision, Dental Benefits
• Emblem Care: accessible virtual care, when and where people need it
• ComPSYCH: Employee Assistance Program: Counseling (Guidance Resources for Work, Life, Legal and Financial)
• Competitive rate and advancement opportunities
• 401k Retirement plan+ Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time
• Learning and development resources
• Merit-based employee recognition program with rewards $$$
• Daily pay via payroll program
• Discount programs for restaurants, Broadway shows, movies, shopping, and much more!
• Blink Fitness Gym Membership Discount

About Us:

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans to reduce caregiver role and stress on family members while avoiding nursing homes and assisted living facilities.

Ultimate Care Inc, located in New York , is a licensed home care provider located in with affiliate brands in Connecticut, Florida, Maryland, New Hampshire, New Jersey & Pennsylvania. We offer comprehensive home care services where we lead with our hearts to offer top quality and empathetic home care services.

Why Choose Us?At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!

At Ultimate Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Ultimate Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

Ultimate Care does not accept resumes from unsolicited search firms nor recruiters.

UC123