HOA Coordinator - Escalations

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Homeowners Association ("HOA") Coordinator is an entry-level position responsible for HOA and City Code Violations, HOA Assessments, Correspondence Intake, and assorted Escalation items pertaining to HOA matters. These duties may be assigned in whole or in part to an individual coordinator as needed based off departmental needs.

Responsibilities:

• Performs annual, or as needed, audits of assigned portfolio HOA assessment accounts, ensuring HOA account balances are paid timely and in accordance with assessed amounts.

• Processes and addresses HOA and City Code related inquiries transferred for resolution. Creates work orders to address and resolve HOA and City Code violations.

• Processes daily mail and other correspondence items related to HOA matters from the associations in which company homes are located. Includes daily scanning and classification of received correspondence.

• Disputes contested fines with HOAs and municipalities; processes payments regarding HOA and city code warnings, hearing, and fines violations; makes payments as appropriate.

• Communicates violations with tenants. Discusses violations for unoccupied homes with internal stakeholders.

• Completes Architectural Change ("ARC") forms for HOAs.

• Addresses liens and attorney letters related to HOA and City Code violations.

Requirements:

• High School diploma or GED strongly preferred or equivalent experience.

• Bachelor's Degree preferred.

• Prior HOA experience preferred.

• Microsoft CRM Dynamics, Yardi experience a plus.

• Prior experience in Customer Service a plus.

• Proficiency in Microsoft Office (Word, Outlook, and Excel) required.

• Excellent verbal and written communication, problem-solving, planning and analysis skills.

• Strong relationship management, organizing and customer service skills.

Build your career with us:

At AMH, we know what it takes to feel at home. That's not just our product; it's also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you're ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.

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