H&M Retail Department Manager

H&M Anchorage , AK 99501

Posted 1 week ago

Company DescriptionJob Description

Title: Department Manager

Function: Sales

Department: Store

Reports to: Store Manager

Direct Reports: Department Supervisor, Sales Advisor

You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department. You ensure you have the Best Team and support their development. You work with succession planning, talent development and structured performance management for your team based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues. You act in line with our Values and Leadership Expectations. You contribute to our business success by being results driven, business minded and a team player; a role model for H&M.

Role responsibilities include, but are not limited to:

Sales & Profit

You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department.

  • You regularly analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers. You secure that actions are taken to maximize selling. You support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.

  • Together with your store management team, you set the hours plan for your department in line with the sales budget.

  • Together with your store management team, you ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan.

  • You plan and prioritize actions together with your team that have a clear impact on selling.

  • You ensure your department's execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)

  • Together with your visual team you ensure the implementation of the Commercial Handbook for your department

  • You ensure Store Operations and Best Practices are followed in your department and throughout the store. This includes, but is not limited to: truck planning, intraday, garment care, etc.

  • Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example.

  • Ensure the maintenance of your department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with your store management team.

  • Actively prevent loss and ensure your department follows appropriate safety and security guidelines

  • Give input to your Store Manager and District Team on allocation and replenishment to secure a good garment level in your department according to selling

  • You inform your Store Manager of any potential risks, threats and opportunities related to the competitor landscape.

People & Teams

You ensure you have the Best Teams and support their development. You work with succession planning, talent development and structured performance management for your team based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.

  • Manage the recruitment, training, development and succession planning for your department team in line with H&M HR best practices

  • Evaluate and manage the performance of your Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your team

  • Actively work with a talent pipeline within your Department/store to support the business needs

  • You ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind the Seams Meetings and participating in weekly Leadership Meetings

  • Ensure health & safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all times

  • Carry out supervisory responsibilities in accordance with H&M policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisions

  • Ability to maintain overall store responsibility of store in absence of Store Manager

  • You strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same.

Minimum Candidate Qualifications:

  • High School graduate or equivalent; Associates or bachelor's degree is preferred

  • Minimum of 2 years of retail management or comparable experience

  • Ability to lift in excess of 20 pounds

  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

  • Ability to climb a ladder and use a step stool


  • Ability to coach and counsel staff on performance management and progressive discipline techniques

  • Open availability including evenings and weekends

  • Basic computer skills such as browser navigation, software interaction and data entry are needed

  • Minimal travel required (i.e. Workshops)

Financial Accountability: Assist Store Manager with sales and profit responsibility for your store. Accurate recording of sales figures and hours

Job Status: Non-Exempt, Hourly

EEOC Classification: SLS


QualificationsAdditional Information

All your information will be kept confidential according to EEO guidelines.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Department Manager Framing

Michaels Stores

Posted 2 weeks ago

VIEW JOBS 1/1/2022 12:00:00 AM 2022-04-01T00:00 Store - ANCHORAGE, AK We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. To review a comprehensive list of benefits, please visit Michaels Benefits CT and CO only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO & CT only Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. Major Activities * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results * Develop and coach the team selling behaviors * Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager * Achieve your KPI's and manage the framing team to achieve their role KPI's * Review sales and production workload and build plans and sales floor time for networking. * Manage and execute the inventory management processes as assigned * Manage and execute shrink and safety programs. * Serve as Manager on Duty (MOD) * Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development * Partners with MOD's daily on the expectations of framing and other framers. * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others * Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget * Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment * Acknowledge customers, help locate product and provide solutions * Assist with Omni channel processes Other duties as assigned Minimum Type of experience the job requires * Basic computer skills Preferred Type of experience the job requires * Previous custom framing experience is preferred * Retail management experience * Experience leading a sales team Physical Requirements * Regular bending, lifting, carrying, reaching and stretching * Ability to move throughout the store * Ability to remain standing for long periods of time * Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment * If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job. Michaels Stores Anchorage AK

H&M Retail Department Manager