Hiring In Texas! Work From Home Customer Service Representative

Wayfair LLC Bryan , TX 77801

Posted 2 weeks ago

Wayfair is seeking Customer Service Consultants for our virtual customer service team in Texas!

This is a remote/work from home position

Key Job Duties:

  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.

  • Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.

  • Project a professional company image through phone and email interactions.

  • Recognize, document and alert supervisors of trends in customer calls.

  • Uphold high customer service standards.

  • Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.

Requirements:

  • Bachelor's Degree or equivalent experience

  • Excellent communication and relationship building skills

  • Passion for helping customers

  • Desire to make Customer Service a career

  • Service experience, preferably in a call center

  • A successful track record working in a high volume environment

  • Strong desire to be part of a team achieving personal and company financial goals

  • Able to solve problems by thinking analytically and creatively

  • Familiar with the latest e-commerce trends

  • Regular and reliable attendance is an essential function of this position

Essential Job Functions:

  • Computer equipment provided. You must provide a workspace that is free from noise or distraction

  • Ability to maintain the required internet speed of at least 25 Mbps(download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wired Ethernet internet connection (no WiFi)

  • Ability to use a computer keyboard and computer screen.

  • Ability to use a telephone headset and telephone system.

  • Ability to handle and solve all types of customer service issues via phone and/or email.

  • Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.

  • Offers for this position will be contingent on successful completion of a background check, including criminal history and drug screening.

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Hiring In Texas! Work From Home Customer Service Representative

Wayfair LLC