High-Rise Property Manager

City Club Apartments Chicago , IL 60602

Posted 7 months ago

At City Club Apartments, creating incredible resident experiences is everyones responsibility. Regardless of job title, seniority, or whether weve had a coffee yet. We hire passionate, personable people and then give them the tools to build a career as unique as they are.

World-class properties, innovation, high-?ves, service, autonomy, community. If youre nodding along right now, get in touch. Wed love to have you join the club.

We are looking for an experienced and leader oriented Property Manager to join the club and oversee our two High-Rise communities in downtown Chicago!

BEST in Market Base SALARY

Quarterly Bonus
25 DAYS of Paid Time Off

Health, Dental, Vision BENEFITS

401k Contribution Match up to 6%


The Property Manager reports to the Area Director. This positions primary responsibility is to oversee the daily operations of the apartment community by preserving the property, increasing resident satisfaction, enhancing the propertys value and leading a highly-engaged team. The Property Manager is flexible in addressing and targeting needs that range from marketing to facilities management, to financial reporting to owner relations.


  • Demonstrates critical-thinking by understanding the needs of the residents, employees and owner; and ensures decision-making is in the best interest of all stakeholders.

  • Collaborates with the companys corporate teams to identify and address needed capital improvements, acquires three comparable bids for each budgeted project, and ensures completion of the capital improvement in the month for which it is budgeted.

  • Prioritizes the importance of resident satisfaction by ensuring timely completion and follow-up of service requests, building relationships, creating activities and communication channels, escalating resident concerns, ensuring emergency and safety programs are in place, correcting unsafe conditions and leading resident retention programs. Achieves 4.0 or greater Resident SatisFacts score and achieves a 60% renewal closing ratio. Also oversees effectiveness of Concierge staff to ensure all resident needs are met in conjunction with weekly social programming.

  • Leads a high-performing team through effective recruitment by engaging in marketplace for local recruiting; coaches, mentors and develops all team members, hosts two Club Huddles per day and holds one-on-one conversations to solicit feedback from the team; and displays integrity by ensuring processes, procedures and practices affecting the team are completed in a timely manner.

  • Demonstrates sound financial acumen by adhering to budgets and accurate preparation of monthly Owner Report package, directs the monthly collection efforts by closing delinquency at 0.25% of GPR, demonstrates expense management through proper use of Purchase Orders, invoice submissions, Expense Approval Forms (EAF), and vendor negotiations per policy.

  • Partners with the Chief Engineer to schedule and oversee contract service work-product and professionalism, ensures execution of projects by providing timely direction and communication to vendors/contractors. Ensures three bid process is followed and project contract terms are met. Proactively schedules capital projects for completion in months in which they are budgeted.

  • Ensures all life safety equipment is operable and that elevator(s) preventative maintenance agreement is adhered to.

  • Maintains accurate records of community transactions such as, rent rolls, delinquency reports and move in/outs; confirms all rents and late fees, check charges are collected, posted and deposited; maintains resident files and accuracy of administrative paperwork.

  • Utilizes marketing strategies to secure prospective residents, observes and coaches Sales team on effective leasing techniques, educates Sale team about market competition, monitors traffic sources, prospect tours, conversion ratios, current media plan, and marketing data for up-to-date and accurate information. Makes recommendations based on competition and community needs to maintain budgeted occupancy.

  • Assures quality and quantity of market ready apartments, personally confirms models and market ready apartments, and communicates service related needs to maintenance before apartments are shown. Confirms with Sales Team that Daily Marketing Checklist is complete and that all common areas throughout the building are prepared for tour and meets resident expectations.

  • Adheres to established policies related to the Fair Housing Act; compliant with all company, local, state, and federal safety regulations and confirms all parties adhere to health and safety standards to promote a healthy and safe work environment.

  • Maintains consistent and timely attendance, sets an example for their team in punctuality. Oversees attendance concerns for all team members and monitors integrity of punches in payroll processing system.

  • Performs other job-related duties as assigned.


  • Bachelors degree required in hospitality, business or related field.

  • Minimum of five (5) to ten (10) years progressive experience in Property Management, Hospitality, or related industries.

  • Minimum of three (3) years of experience in leading a team.

  • Previous experience in an upscale, luxury high-rise buildings, hotels, apartments, condominiums.

  • Previous user experience with MRI or property software.


  • Ability to work a flexible schedule; any day of the week, including being on-call.

  • Ability to write and communicate professionally in English.

  • Ability to apply critical thinking and sound decision-making.

  • Ability to resolve residents concerns while maintaining a friendly and professional demeanor.

  • Ability to demonstrate project management skills to ensure tasks are completed on schedule.

  • Ability to communicate professionally and adapt interpersonal skills to a variety of audiences.

  • Ability to demonstrate teamwork by assisting co-workers and direct reports.

  • Ability to provide coaching to direct reports to develop their knowledge and skillset.

  • Ability to effectively convey ideas and influence the opinions of others.

  • Ability to demonstrate computer literacy using Microsoft Office software.

Visit http://www.cityclubapartments.com

City Club Apartment is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, City Club Apartments will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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High-Rise Property Manager

City Club Apartments