High School Intern, Service Now And Customer Experience

The Hartford Hartford , CT 06183

Posted 2 months ago

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

Are you a high performing student? Are you continuously demonstrating leadership and a willingness to learn? Are you always looking for a way to make a difference? Are you curious and always looking for improvements? Do you have patience and empathy to learn and understand other perspectives? Can you take feedback and turn them into creative ideas?

A High School intern position with The Hartford Financial Services Company gives you unprecedented access to learn in a real world, Fortune 500 environment. Develop relevant skills and core competencies. Be mentored by seasoned IT professionals and gain key insights into the evolving and fast paced world of corporate infrastructure technology services!

FUNCTIONAL TEAM

You can be a part of the team that manages The Hartford's implementation of ServiceNow, branded myTechExpress, which is the central cloud-based platform of all internal IT support, IT Service Management (requests, incidents, etc.), Risk and Compliance, Security and Operation, Asset Management and more. With thousands of daily users who depend on this system to efficiently manage their work, submit requests, and get help, customer experience is a key focus of the myTechExpress.

PRIMARY RESPONSIBILITIES:

This role specifically will be on the Customer Experience Agile Team which is responsible for the most direct end-user-facing components of myTechExpress, including the Portal, Virtual Agent, Knowledge Management, Reporting, and more. Support of these tools range from fulfilling customer enhancement and support requests to addressing user feedback and survey responses to providing training and building content for Atom the Chatbot.

As a member of this team, you can expect to put your interpersonal and communication skills to work in understanding customer needs while learning the technical workings of ServiceNow and determining how to connect the two together. Some ideas will come straight from user feedback, but some ideas need to be developed internally after usage analysis, needs assessments, and focus groups. This role will develop a mix of technical and non-technical experience and requires a commitment to continual improvement and collaboration to succeed.

COMPETENCIES & SKILLS REQUIRED:

  • Self-motivated with mature, professional, and ethical conduct

  • Eager to learn new things and apply the information quickly to different situations

  • Excellent written and verbal communication and presentations skills

  • Ability to build and maintain relationships

  • Team oriented and collaborative

  • Analytical and decision-making abilities, problem solving skills

  • Effective time management and prioritization skills

  • Focused on delivering a positive customer experience

WHAT ELSE CAN YOU EXPECT?

1.A highly inclusive, supportive, structured and rewarding internship experience

2.New Intern orientation program with general application and required system training

3.Work on meaningful assignments that improve our customers engagement and productivity, improve IT stability, compliance

4.Structured support from an assigned mentor during your internship

5.Scheduled sessions to meet key senior leaders

LOCATION OF INTERNSHIP:

Virtual / Remote Work & Onsite @ 1 Hartford Plaza Hartford, CT

START DATE / DAYS AND TIMES FOR INTERNSHIP:

Position is Part-Time

Monday

  • Friday: 20 hours. Various days.
  • May vary based on business need.

  • Other shifts may be available*

SPECIAL REQUIREMENTS:

Must satisfy employment eligibility requirements as established by The State of Connecticut & Dept. of Labor, and pass required back-ground checks.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Benefits

Our company's success is due to our employees' dedication and passion for their work. They are our greatest asset. That's why we are committed to offering employees and their families a comprehensive benefits package and award-winning well-being programs. By helping our employees achieve their full potential, we unlock our own. Visit https://www.thehartford.com/careers/benefits for details.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Student Intern

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High School Intern, Service Now And Customer Experience

The Hartford