Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property managemeant firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.
Who We Are: FirstService Residential is the largest manager of residential communities in North America, overseeing more than 5,600 properties and over 1.3 million residential units. FirstService generates more than $2.3 billion in annual revenue and has more than 23,000 employees worldwide. More information is available at www.firstserviceresidential.com.
FirstService Residential is currently seeking a full time Concierge in for a luxury high rise in downtown Boston, MA
Provide white glove level customer service and support to residents and guests in a luxury high rise condominium. Proactively enforce building access control and exit/entry. Work together with building management to increase resident experience and satisfaction.
Greet and open the doors (when applicable) for residents, tenants and guests.
Respond to all requests in a courteous, professional manner at all times
Answer the front desk phone.
Arrange for car/limo services when requested.
Assist with restaurant menus, reviews, recommendation and reservations.
Provide directions for parks, restaurants, airports, etc.
Maintain control of all keys, including the logging of keys in and out.
Announce all visitors to the clients and tenants. Keep all visitors at the front desk until. permission is received from the unit resident/tenant. Exhibit a positive and professional attitude. Be kind and helpful to everyone.
Escort/assist tenants to and from cars, lobby areas, etc.
Proactively assist with packages and groceries.
Provide additional level of security for the complex.
Assist with dry cleaning.
Take resident requests for maintenance services and complete the required documentation.
Prevent unauthorized written and verbal solicitations throughout the building.
Take control of the lobby and monitor cameras and entranceway.
Maintain a clean and pleasant environment.
Secure all packages, deliveries, and other appropriate items at the designated area.
Monitor use and return of carts. Keep appropriate records in the logbook.
Log in all contractors. Notify superintendent of any contractors or repairmen in the building
High school diploma or equivalency preferred.
Two (2) years of customer service experience preferred.
Demonstrates working knowledge of Microsoft Office: Excel, Word
Effective written and verbal communication skills.
Strong customer service, communication and interpersonal skills required
Valid Drivers license required, at some locations