Hero Assistant Store Manager Trainee(Military)

Walgreens Albuquerque , NM 87102

Posted 1 week ago

The Walgreens HERO Program keeps our nation's heroes in mind with an opportunity for veterans to transition their leadership experience into the civilian world. Through this program, participants start on a path to store management, while pursuing a bachelor's degree through Southern New Hampshire University (or other schools), all to help you achieve your long-term career goals. Through this program, you'll receive the support from senior leadership, as well as on-the-job mentorship, guiding you through our award-winning LEAP Program. LEAP fully prepares you to Lead, Engage, Advance, and Perform as a Walgreens Assistant Store Manager.

Program Requirements:

  • At least 6 months military experience

If you do not meet the eligibility requirements for the HERO Program, we encourage you to apply to our open non-Hero Program Shift Lead and/or Assistant Store Manager Trainee opportunities.

Job Objectives

Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager.

Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience.

Completes Drug Store Management training program during specified timeframe.

Job Responsibilities

Customer Experience

  • Monitors and analyzes the customer service provided by team members. Offers feedback and coaching.

  • Greets customers and clinic patients, and offers assistance with products and services.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

  • Resolves customer complaints and helps respond to customers' special needs.

Operations

  • Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members.

  • Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.

  • Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.

  • Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.

  • Supervises receiving, stocking, pricing, returning, and transferring of merchandise.

  • Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.

  • Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.

  • Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned, including assisting team members as needed.

Business Performance Management

  • Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic.

  • Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.

People and Performance Management

  • Supervises team members by assigning tasks, setting expectations, and providing feedback.

  • Ensures training of team members; provides coaching and mentoring.

  • Issues constructive discipline and makes discipline recommendations.

  • Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.

  • Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.

Training and Personal Development

  • Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders.

  • Follows performance improvement plans offered by Store Manager and District Manager.

  • Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices.

  • Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Communications

  • Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.

  • Assists Store Manager in planning and attending community events.

Basic Qualifications

  • High School Diploma/GED and at least 6 months prior military experience.

  • Must be fluent in reading, writing, and speaking English.

  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Preferred Qualifications

  • Bachelor's Degree/GED and 1 year of retail supervisory experience.

  • PTCB Certification

  • Prior retail supervision experience.

Apply Save job

Saved


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Hero Shift Lead (Military)

Walgreens

Posted 7 days ago

VIEW JOBS 4/16/2019 12:00:00 AM 2019-07-15T00:00 The Walgreens HERO Program keeps our nation's heroes in mind – with an opportunity for veterans to transition their leadership experience into the civilian world. Through this program, participants start on a path to store management, while pursuing a bachelor's degree through Southern New Hampshire University (or other schools), all to help you achieve your long-term career goals. Through this program, you'll receive the support from senior leadership, as well as on-the-job mentorship, guiding you through our award-winning LEAP Program. LEAP fully prepares you to Lead, Engage, Advance, and Perform as a Walgreens Assistant Store Manager. Program Requirement: * At least 6 months military experience Job Objectives Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. * Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. * Models and delivers a distinctive and delightful customer experience. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Responsible for holding store keys to open and close without management as necessary. * Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. * Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. * Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). * Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. * Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. * Assist with ensuring the Outdate program is followed with team members. * Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. * Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Assist at Pharmacy out window as requested. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Responsible for bag checks of team members before leaving the store. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager. * Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications * Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. * Reports disciplinary issues and customer complaints to management. Apply Walgreens Albuquerque NM

Hero Assistant Store Manager Trainee(Military)

Walgreens