Hepatitis C Program Coordinator

Description

Thanks so much for your interest in career opportunities at Central City Concern!

Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk of, homelessness with affordable and supportive housing, person-centered health care, addiction recovery, and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Now Hiring: Join Central City Concern as our Hepatitis C Program Coordinator!

Location: Central City Concern

• Old Town Clinic (727 W. Burnside St, Portland, OR 97209)

Schedule: Monday

• Friday (Full-Time; 8:00 am

• 5:00 pm)

Reports To: Hepatitis C Program Manager

ROLE SUMMARY: This position is housed in the Central City Concern Pharmacy and will involve the coordination of services patients in the Hepatitis C (Hep C) treatment program, working closely with providers, patients and pharmacy staff. Program Coordinator scope will include a unique combination of administrative, research and patient care services. This role is especially relevant for individuals pursuing opportunities for direct patient contact, increased knowledge of pharmacy, meeting facilitation, program planning, and leadership opportunities. The Program Coordinator will work closely with partner programs within Central City Concern and in the community, thereby improving health outcomes and patient experience as part of a comprehensive approach to ending homelessness and achieving self-sufficiency.

MINIMUM QUALIFICATIONS (REQUIREMENTS)

• Note: Prior to submitting your application, please ensure your professional/working experience meets the minimum requirements listed below

• Required: Valid Pharmacy Technician license, as issued by the State of Oregon's Board of Pharmacy

• Required: High school diploma (or GED)

• Required: At least two (2) years of experience required working in community health, including at least one year working with homeless, low income or other vulnerable populations in a supportive role, or working with populations living with HCV/HBV/HIV. A Bachelor's degree in human/social services or closely related field (e.g. social work, public or community health, health sciences, psychology, etc.) may substitute for one year of the required community health experience.

PREFERRED QUALIFICATIONS (ADDITIONAL)

• Bilingual (e.g. Spanish).

• Skilled in Microsoft Office Suite, including Excel.

• Valid driver's license.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee the program application to include but not limited to Hep C medication inventory, patient enrollment, treatment outcome, education and documentation.

• Collaborate with Hep C team to establish, monitor and achieve goals related to Hep C treatment.

• Receive, document and direct patient telephone calls in a complete and timely manner according to clinic protocols.

• Enhance Hep C program quality, assess and improve accessibility of HCV treatment.

• Collaborate with community partners to advance Hep C program initiatives for CCC clients and others with Hep C.

• Manage referrals for Hep C services, including referrals for Hep C treatment.

• Maintain billing and insurance accuracy by performing on-line billing procedures, calling third-party insurers for clarifications of payments, and assisting in preparation, submitting and/or tracking of prior authorization reques

• Identify criteria to evaluate program outcomes, perform audits, and submit the evaluation to management.

• Coordinate services with all members of the care team and the client's support network.

• Facilitate and/or record minutes for scheduled Hep C planning, committee and research meetings and schedule

• Create organizational systems for Hep C programming, including the creation of policies and procedures as need

• Quality Improvement and Reporting: Coordinate with Pharmacy Clinical Services Manager, IT, and Quality Management to implement and maintain Hep C treatment program d Make recommendations from the analysis of this data. Track and report data related to patient program admission, progress, discharge and other criteria as needed.

• Care Coordination and Communication: Work collaboratively with the Hep C treatment team to identify potential barriers for accessing services. Participate in Outreach activities necessary to offer services and encourage participation in a non-coercive manner. This includes in-person and phone outreach to HCV program patients who are due for labs, medication dispensing, and patients who have missed appointments. Coordinate dispensing schedules of prescriptions and monitor necessary lab work and orders. Update Old Town Clinic and pharmacy staff of administrative or workflow changes as directed by the Director of Pharmacy and/or Clinical Pharmacist Lead.

• Documentation: Work closely with the Medical Records Department to electronically file and index clinical information into the patient's chart in the Electronic Health Record (EHR), as well as obtain, process, and document all necessary information and paperwork required to assist in the provision of HCV services to Old Town Clinic patien

• Work within scope of training and experience and seek consultation whenappropr

• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and securit Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

• Contribute to and continually build a positive work environment. Maintains a positiveattitude towards co-workers and patients.

PHARMACY-SPECIFIC:

• Perform all duties necessary to ensure the safe and accurate preparation ofmedications, including gathering necessary patient information, entering it into the computer system, counting or pouring medications and labeling containers.

• Manages the technician operations of the Pharmacy in a cost-effective manner, including monitoring of inventory and pricing, supporting day-to-day operations, delegating responsibility as needed, and assuring adequate resources are available to meet customer needs.

• Actively contributes to the planning and achievement of Pharmacy Departmentobjectives and goals.

• Facilitates the development and implementation of new services.

• Actively contributes to the evaluation and continuous improvement of patientservices, policies and procedures

• Works in collaboration with the Hep C pharmacists to develop and meet departmental goals and objectives.

• Accurately and efficiently utilize GSL, dispensing system, and EH

DESCRIPTION OF OTHER DUTIES:

• 1. Provide in-person or telephone follow-up contact to patients identified by Central City Concern for support and management of health-related issue
  
  
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  2. Collect information regarding patient health history, current health behaviors, and bio/psycho/social needs through a combination of direct interviewing, records review, and consultation with outside sources (after obtaining written consent).
  
  
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  3. Provide educational information and materials to patients regarding available services in the community, as well as how to appropriately access them, under the direction of the Pharmacy Clinical Services Manager.
  
  
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  4. Create administrative materials as directed by the Pharmacy Clinical Services Manager.
  
  
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  5. Perform other duties as assigned by Pharmacy Clinical Services Manager, Sr Director of Pharmacy and/or other Clinical Leadership.
  
  

SKILLS AND ABILITIES:

• Demonstrates great knowledge and skills in engaging and supporting individuals using trauma informed care and harm reduction principles.

• Ability to multi-task in a busy environment and establish priorities using organizational and communication skills.

• Ability and willingness to work within a multi-disciplinary team, including interacting with healthcare providers, mental health professionals, and SUDS professionals.

• Ability to work effectively independently, and with peers, individual clients, and groups.

• Ability to learn new skills and apply new skills and principles to new situations.

• Ability to maintain a therapeutic, non-judgmental approach to working with patients with substance use disorders.

• Ability to consider impacts of oppression, structural racism, and individual bias on client

• Ability to track details.

• Ability to tolerate and embrace ambiguity and frequent changes in processes.

• Possess knowledge of community and social service agencies.

• Basic knowledge of healthy behaviors and the health care systems.

• Sufficient manual dexterity and physical ability to perform assigned tasks.

• Ability to communicate clearly and concisely both orally and in writing.

• Data tracking including program outcomes for weekly, monthly and quarterly reporting.

• Ability and willingness to work in an environment where people may be hostile.

• Ability to manage time and meet deadlines.

• Ability to communicate effectively, especially in writing, and courteously with the general public, patients, medical personnel, community agencies, and co-workers.

• Proficiency with Microsoft Excel and Word

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

BENEFITS at CCC

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also considers employees' financial wellness and provides a rich retirement match. In the spirit of inclusivity, we celebrate 11 holidays and have a generous paid time off (PTO) plan.

• Paid Time-Off (PTO) plan provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.

• Generous 403(b) Retirement Savings plan with competitive employer match.

• 11 paid Holidays + 2 Personal Holidays to be used at the employee's discretion.

• Comprehensive Medical, Vision, and Dental insurance coverage.

• Employer Paid Life, Short Term Disability, and Long-Term Disability Insurance.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Listing Type

Jobs

Categories

Nonprofit

Position Type

Full Time

Employer Type

Direct Employer