SAIC is looking for a Helpdesk Agent to lead a team responsible for answering Microsoft how-to helpdesk calls!
Identify and resolve Microsoft issues for users over the phone in real time
Create Service Now tickets and analyze trends
Lead team of three agents
Hold trainings and team meetings
Prepare schedules and approve time off
Prepare monthly reviews
Required Education & Experience:
Associate's Degree or equivalent in related discipline and six (6) year of related experience; OR, High school or equivalent and seven (7) years of related experience.
Currently possess or the ability to obtain Microsoft Office Specialist certification
Teaching or Training experience
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability