Helpdesk Technician - Tier 2

Job Description Job Description Computers Made Easy started in 1995 in Vancouver, WA, building and servicing custom computers. Years later, we are a recognized leader in IT management solutions , offering state-of-the-art technology and award-winning customer service that has helped to grow our business throughout Washington, Oregon and California.

Computers Made Easy has grown into a Managed Service Provider (MSP) for over 200 clients, handling the IT needs of small and mid-sized companies and is in the process of merging with another MSP (ROBO) in Austin, TX. This merger will open up even more opportunities as the company more than triples in size. We know there are no one-size-fits-all solutions for any company, so we ensure that our services are tailored to our customers' specific needs and aligned with their goals.

We are happy to provide long-term or short-term services, making our contracts as flexible and personalized as possible. We are currently looking for an experienced, organized, practical and reliable Sr. Helpdesk Tech to serve our clients.

The right candidate will work in an efficient and effective manner to close customer tickets as quickly as possible. This leads to maximum customer-satisfaction and enables our business to maintain and grow our client base. As part of the job, we also offer: Health care 401K plan Vacation Holidays paid day off Sick pay Quarterly Performance Bonus pay Responsibilities Create customer tickets Ask the right questions and document all critical information Take accurate notes and enter details into internal system Resolve client issues within company guideline Maintain a courteous, compassionate and professional manner in all situations Communicate with clients and internal team on ticket status and progress to resolution Support for Microsoft related technologies Monitor calendar, emails, chat channels and schedule with real-time updates Qualifications MSP Experience is highly preferred A Certified, Network Plus highly preferred Must be fluent in Windows and Office application Experience in Office 365 Experience in Windows Servers and Active Directory Task-driven and results-oriented Must be organized, with an attention to the details and information Good and reasoned communication