Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Helpdesk Technician

Expired Job

PCI Pharma Services Rockford , IL 61109

Posted 2 months ago

The role of the Helpdesk Technician is to assist customers with IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution however the HelpDesk Technician is responsible to ensure that an effective solution is provided to the user.


Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.

Engages in research and in-depth troubleshooting to resolve technical issues. Consults with specialized technical staff when necessary.

Records customer and problem information in PCIs Work Order System. Updates tickets with activities and closes tickets with resolution entered upon completion of the job.

Resolves work orders and escalates complex and/or high priority problems to the appropriate support groups for resolution.

Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

Monitors spam filtering and internet logs.

Keep track of all company software licenses.

Quoting and ordering of IT components.

Works on Helpdesk related projects as assigned by supervisor.

This position may require overtime and/or weekend work.

Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.

Attendance to work is an essential function of this position

Performs other duties as assigned by Manager/Supervisor.

Associate's Degree in a related field and/or 1-3 years related experience and/or training.

Basic Mathematical Skills

Intermediate Computer Skills:
Ability to perform more complex computer tasks and has knowledge of various computer programs.

Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.

High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms.

Driver's License

Equal Opportunity Employer/Vet/Disabled

Helpdesk, IT, software, hardware,

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
ADT Security Alarm Technician

Safe Streets USA

Posted 3 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 TitleADT Security Alarm Technician About the OrganizationAt Safe Streets USA, we are known as the #1 ADT Authorized Dealer in the country. ADT is the largest security provider in the industry, and we have a great longstanding partnership having installed over a million security systems nationwide. Our longevity and success can also be attributed to attracting and hiring quality individuals and helping them develop a long-term career with our organization. We stand apart from the norm because of our heavy focus on cultivating meaningful relationships with our clients and, of course, our dedication to training our team members and developing their full potential. If you are a self- motivated and entrepreneurial individual looking for a rewarding career with a stable and growing company, join our expert team at Safe Streets USA! Description Our ADT Security Alarm Technicians successfully install ADT Security systems in the homes and offices of our customers. You will meet with customers and act as a consultant, guiding them to select the best solution to their security needs. Once the customer has selected their security solution, you will also install the ADT equipment and setup monitoring service. Job Responsibilities * Professional, thorough security consultation with the customer * Complete installation of the ADT-monitored system * Train customer on the proper use of their ADT system * Manage equipment inventory * Complete required paperwork, reports and electronic forms * Update customer account records * Maintain regular and appropriate communication with Installation Manager Position Requirements Our ADT Installation Consultants must have the following available for their use: * Reliable transportation with proof of insurance * Complete basic tool set * 10" tablet with unrestricted internet access * Smart phone * Minimum 2 years work experience that demonstrates strong work ethic * Prior work experience providing in-home residential services (preferred) * Previous sales, consulting and/or customer service experience (desirable) Benefits As an ADT Installation Consultant with SafeStreets USA, you will be part of a successful and rapidly growing organization. Since our business depends on our employees, we will provide you with competitive compensation, ongoing training and a rewarding work environment. Our continued growth and expansion, and our commitment to promoting from within offers an opportunity for you to advance to positions of greater responsibility. * Top pay rates with uncapped earning potential – Top performers earning $100K+ annually! * Medical/Dental/Vision * Life Insurance * 401K * Mileage reimbursement * Growth/Management opportunities SSUSAI EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. EmpIDNone Specified supervisorUIDNone Specified This position is currently accepting applications. Apply Now Safe Streets USA Rockford IL

Helpdesk Technician

Expired Job

PCI Pharma Services