Helpdesk Technician II

Healix, LLC is the nation's leader in providing infusion services for patients in an physicians office-based infusion center. Focused on patient and physician peace of mind for over 30 years, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.

Our team is seeking an experienced Help Desk Technician II to join our Technology service team. This is a full-time hybrid remote position based out of Sugar Land, TX. The service team is required to rotate in-office days throughout the week in addition to providing remote assistance to employees and clients. The schedule for the position follows the Corporate Operating Hours of Monday through Friday 8:30am to 5:30pm. Some after-hours may be required based on time zones, special projects, and needs of the business.

DAILY RESPONSIBILITIES

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users, as needed.

• Receive and respond to incoming calls, e-mails, and incoming tickets from clients and fellow employees in a prompt and accurate manner.

• Provide service in a timely and accurate manner to both clients and fellow employees.

• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

• Strong customer service skills and experience working in a team-oriented, collaborative environment.

• Conduct troubleshooting for installation of hardware/software, desktops, docking stations, laptops, printers, VPN configuration, and NIC cards to enhance network connectivity and minimize down time

• Comfortable troubleshooting issues remotely 80% of the time through LogMeIn remote access software

• Collaborate with LAN/WAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.

• Assist in maintaining an inventory of IT hardware and software assets as well as updates to the knowledge base

• Answer to and perform equipment moves, adds, and changes (MAC) requests as they are submitted by department managers

• Collaborate with team members to provide guidance or request further assistance

• Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

• If necessary, liaise with third-party support and PC equipment vendors.

• Availability to be rotating on-call schedule for 7 consecutive days, per month

• Other duties, as assigned.

ABOUT US

At Healix, we manage Office Infusion Centers on behalf of physicians, hospitals, and medical institutions, encouraging in-office treatment for optimal patient care. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our clients and their patients.

Studies show that the physician office infusion center setting provides significant site of care benefits for patients, communities, and payors, including superior clinical outcomes and lower cost of care. Overall patient satisfaction at Healix-managed infusion centers soars, with 98% of patients rating their care as "excellent." Our physician clients rely on Healix to handle all facets of infusion center operations, including drug purchasing, revenue cycle management, managed care programs, and clinical staffing. As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, training, leave of absence, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. Healix has a non-discrimination policy and complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the Company has facilities.

Qualifications

• Bachelor's degree in the field of MIS, CIS, or Computer Science

• 3-5 years of experience in IT Support

• Experience in Technical Writing and Documentation

• Excellent oral and written communication skills and advanced customer support skills

• Excellent problem-solving abilities, organizational skills, and attention to detail

• Networking, LAN, VPN, and Fax experience.

• Knowledge of Microsoft Operating System (7, 8.1, 10) and Office365 products

• Knowledge of Active Directory

• Experience with VDI is a plus

• Certifications in A+, any Microsoft certifications are a plus