Helpdesk Technician

Description

Job Summary:

The purpose of this position is to maintain, install, and troubleshoot IT related systems and hardware to ensure reliable operations through the use of the IT helpdesk.

Job Description:

• Researches and implements technological strategic solutions related to Helpdesk support

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Responds to telephone calls, email, and Help Desk requests for technical support.

• Documents, tracks, and monitors the problem to ensure a timely resolution.

• Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies

• Deploy hardware as needed.

Qualifications:

Skills and Abilities:

• Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.

• Understanding of computer hardware (SSD, RAM, Processor, etc.)

• Knowledge and understanding of IT systems, and how they interconnect.

• Familiarity with mobile devices: iPhone and iOS

• Basic Working knowledge of TCP/IP and LAN Networking

• Adhere to all safety policies & guidelines

• Willingness to take on special projects as directed by management.

Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience

Experience: Minimum of 1 year of experience, certifications relevant to the position will receive higher consideration

Job level is determined by various factors such as organization size, responsibility, career stage, and capabilities.

Supervisory Responsibilities: N/A

Working conditions:

• Physical Demands:

• Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.

• Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).

• Comprehend and adhere to management directions and/or safety instructions with no restrictions.

• Effectively communicate in Business English language.

• Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.

• Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties.

• Travel: The candidate may need to travel domestically and possibly internationally

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to jobs@hitachi-automotive.us. Queries other than accommodation requests will not be responded to.