Helpdesk - Technician

Geller & Company New York , NY 10007

Posted 2 months ago

Founded in 1984, Geller & Company is a premier strategic financial and advisory firm serving high net worth individuals and families, corporations, non-profits and foundations. Headquartered in Manhattan, Geller & Company employees more than 500 professionals to help shape and drive our client's financial strategies. Our team works closely with clients to understand their needs and deliver a tailored suite of services including strategic CFO Consulting, Financial Reporting and Accounting, Technology, Wealth Management and Family Office Services.

Your Impact:

  • Fielding inquiries/problems and provides updates to all users on progress and completion of requests.

  • Providing remote and occasional onsite support to client locations.

  • Ensuring timely resolution of technical support requests according to published SLA's within approved policies and procedures.

  • Primary Escalation Point for any Level 1 related issues

  • Responsible for providing desktop support for computers and software through phone and direct contact with the clients

  • Installing, repairing and configuring PC's, peripherals, and other end user equipment including, Blackberries, Android devices, MACs, iPhones and iPads

  • Maintaining documentation for all Service Desk and end user processes and procedures

  • Liaising with technology vendors for support and installation services

  • Provides support to all customers in the office and occasional home locations

  • Able to work extended and flexible hours

  • Ability to work with all level of users

  • Ability to troubleshoot and resolve break/fix and configurations issues with hardware and software in Microsoft networking environment.

  • Creating and updating articles in Knowledge Base as needed

What you'll offer:

  • Experience working in a 500+ user enterprise environment with a broad range of technologies with a strong focus on Microsoft networking and MS Office applications.

  • Remote Desktop Troubleshooting Experience (I.E. Remote Event Viewer and Log Analysis)

  • Candidate must have a minimum of 3 - 5 years of experience in Helpdesk for both phone and desk side support (in Financial Services a plus).

  • Candidate must have advanced proven experience with, Windows 10 and MS Office 2016.

  • Experience in configuring and supporting Blackberry, iPhone and Android devices in Microsoft Exchange based networks with AirWatch / Blackberry UEM MDM solutions.

  • Must have working knowledge of TCP/IP networks and internet protocols

  • Experience in using a Trouble Ticket system.

  • Candidate must possess excellent interpersonal and customer service skills.

  • Candidate must possess strong written and verbal communication skills.

  • Must be able to manage time effectively and to be motivated, reliable, and a self-starter.

  • Log all tickets with complete and pertinent details.

  • Act as the single point of contact to the user for all IT related requests.

  • Answer phones, dispatch ticket queue, & answer emails.

  • Provides resolution to level two incidents.

  • Ability to work in a fast-paced environment.

  • Follow-up with users until issue is resolved.

  • Bachelor Degree in Computer Science or related field.

We'd love to see:

  • Understanding of Active Directory environment

  • Cisco IP Telephony phone administration experience.

  • Global Protect VPN troubleshooting experience

  • Citrix XenApp/Xendesktop experience.

  • Bomgar Representative Console or similar support tool experience

  • Bloomberg Terminal experience

  • McAfee Suite experience

  • Airwatch or equivalent MDM experience.

  • RSA or similar two-factor authentication method experience

  • Cat5e and Cat6 patching and troubleshooting.

  • Experience with AV and Video Conferencing (configuration and support).

  • Current industry certification.

Why join Geller & Company?

  • Opportunity to scale your experience beyond the scope of your role

  • 100% funded health, vision, and dental insurance

  • 401K plan with company match

  • Generous PTO and paid holidays

  • Philanthropic opportunities

  • A wide variety of free and healthy snacks available all day in our caf

  • Discounted health club reimbursement

What's next?

  • If this sounds like you, apply today and Talent Acquisition will review your application and get in touch if there is match.

Geller & Company is an equal opportunities employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or caregiver status.

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Helpdesk - Technician

Geller & Company