The IT Helpdesk Support I is the initial contact for TPC users looking for technical support. IT Helpdesk Support I provides P C , network, and telephone s upport to end - users at regional office and job site locations by manning the help desk hotline and occasionally onsite. This position will work closely with Tutor Perini's Field Service management to support a wide-variety of hardware and software platforms , including: desktops, laptops, mobile devices, printers, peripherals, Windows 7, Active Directory, Bluebeam, MS Office and Citrix Receiver . The Field Service Technician may also be called on to support task/projects outside of their respective local area, for instance temporary support at another business unit and new job site office setup. The ideal candidate will possess excellent communication, problem solving and customer service skills.
Respond to end-user help tickets, calls and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
Image new PC's and update images on currently deployed PC's utilizing the SmartDeploy platfor m .
Respond quickly to quarantine and remediate PC and network virus /malware infections.
Install network equipment, desktops and phone systems at remote job sites and permanent offices.
Document and escalate incidents to Infrastructure group when necessary.
Provision new IT equipment and desktop software.
Inventory new equipment and software and perform periodic audits of deployed assets.
Coordinate installation or removal of IT related equipment.
Prepare and publish self-help documentation for common "how to " problems.
Remotely install or remove end-user software.
Manage availability, performance and scalability of client facing applications connected to the data center.
Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.
Familiarity with drive mappings/Desktop Authority application is recommended.
Ability to install, upgrade and troubleshoot computers, monitors, printers, and scanners .
Ability to troubleshoot network connection issues- both wired and wireless.
Understand and troubleshoot standard Microsoft software applications.
Ability to set up Smart Phones and tablets (iPads) for corporate access and basic troubleshooting support.
Ability to troubleshoot and clean virus or spyware infected systems .
Ability to troubleshoot and clean virus or spyware infected systems.
Excellent documentation and organizational skills .
Strong troubleshooting and problem solving skills.
Excellent customer service skills and a genuine desire to help end - users , plus work well with others in a team oriented environment.
Must be self-motivated and have ability to work independently.
Desire to learn new technologie s .
2-5 years of experience supporting end users locally/regionally in conjunction with remote access tools
MS Office 2007, 2010 and 2013, including Excel, Word and PowerPoint
Terminal Services - Thin Client
Wi-Fi I VPN I Mobile Access
Bomgar Remote Support
Sophos Virus protection
Thorough understanding of TCPIP and relevance of connectivity.
Windows Remote Desktop services.
Microsoft Certified Professional and A+ certification preferred.
Cisco Certified Network Associate (CCNA) credentials is a plus.
High School Diploma or equivalent required. Associate's degree and/ or work towards a Bachelor's degree in Information Technology or related field is highly desired. Bachelor's degree is preferred.
Tutor Perini Corporation