Helpdesk Support Technician Tier 2

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Helpdesk Support Technician Tier 2 for our Columbus, OH location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus TWELVE years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

Responsibilities

• Responsible for addressing technology related issues for both internal and external customers.

• Providing exceptional support and issue resolution across the organization

• Installs, supports, and maintains the operation of the PC's, MSTARS, all peripherals, and applications for all end users.

• Uses helpdesk software that provides the means to document issues with all information pertinent to issue reporting and resolution.

Qualifications

• A+ and N+ Certifications or plan to achieve within 12 months.

• Experience in Windows 10 desktop administration, maintenance, and troubleshooting

• Experience with Windows Active Directory administration, Microsoft Exchange User administration, client remote access solutions, and telecom administration.

• Ability to communicate with co-workers, supervisors, managers, sales representatives, other internal personnel, and outside vendors.

• Ability to handle contiguous calls for extended periods of time.

Hours: Monday

• Thursday, 1:00pm

• 10:00pm, Friday, 12:00pm

• 9:00pm

Pay rate: $22.00

Additional Information

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.