Robert Half Technology is currently seeking a Helpdesk Support Technician for one of our clients located in Tustin, Ca. Daily responsibilities include, but are not limited to:
Field incoming help requests from end users via both telephone, walk-up and e-mail in a courteous manner utilizing the organizations standard tracking system.
Utilizing ticketing system to document, track, and resolve all technical issues
Escalate problems (when required) to the appropriately experienced technician.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Utilizing Active Directory to add/deleting users, and password resets
Providing remote and on-site support as needed for Windows workstations and other peripherals
If you are interested in this role, please send your updated resume to or call me directly at .
Helpdesk technician must have:
Knowledge of basic computer hardware, including functionality and interworkings of the components.
Experience with desktop and server operating systems, including Windows 7, 8 and 10, Server 2008 and basic Active Directory Management.
Extensive application support experience with browser support and client-server applications.
Working knowledge of a range of diagnostic utilities
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Strong documentation skills.
Browser, Diagnostic, Hardware, Management, Peripherals, Technician, Windows, Windows 7
Robert Half Technology