Helpdesk Support Technician I

UVA Health Charlottesville , VA 22901

Posted 7 months ago

The Educational Technologies Office (ETO) in the Curry School of Education is seeking a Helpdesk Support Technician. The incumbent provides support services for faculty, staff, and students resolving first-tier desktop software, hardware, mobile devices, and communications issues. The incumbent responds to requests for technical assistance in a timely and efficient manner, and assists with 2nd and 3rd tier service requests by evaluating and then routing the requests to the appropriate ETO Technician. The Helpdesk Support Technician also maintains their knowledge of emerging technologies and applicable policies and procedures. This is a Non-Exempt, benefited position.

Anticipated Hiring Range: $35,000 - $42,000 commensurate with experience.

Minimum Education:

  • A High School diploma or equivalent is required, as is a valid Driver's License.

Minimum Experience:

  • A minimum of 2 years' experience in providing desktop computing support, one on one technical support, remote support and/or training support is required.
Preferred Experience and

  • Experience installing network printers, supporting email, troubleshooting Wi-Fi/wireless connectivity and mobile devices.

  • Preference is given to candidates that have considerable experience installing network printers, supporting email, troubleshooting Wi-Fi/wireless connectivity and mobile devices.

  • Demonstrated understanding of the business environment or of a University system's information technology policies and procedures is preferred.

  • Knowledge of VMWare, Identify Finder, KACE, and Cisco VPN Clients.

  • Experience in Virus/Malware remediation.

  • CompTIA A+ certification, or vender equivalent is preferred.

Required Knowledge, Skills and Abilities:

  • Basic knowledge of information technology concepts and terminology as well as network fundamentals and troubleshooting techniques with the use of enterprise level tools.

  • Knowledge of Windows and Mac operating systems, hardware, and peripherals as well as familiarity with Microsoft Office Products.

  • Must possess excellent interpersonal, verbal and written communication skills. Ability to multi-task and adapt to a variety of helpdesk needs.

  • Ability to train and articulate solutions to both technical and non-technical customers.

Professional appearance and attitude are also essential.

To apply, please submit an application online through Workday at and attach a current CV/Resume, Cover Letter and the Contact information for 3 references. Search on requisition number: R0004517

The University will perform background checks on all new hires prior to employment. This position will also require a Driver's License verification.

Questions related to the application process may be directed to Lauren Jackson, IT Recruiter at (434) 243-4346 or


Technicians must be able to get under desks, install hardware, and lift equipment up to 40 lbs between buildings.

The University of Virginia, including the UVA Health System and the University Physician's Group are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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Helpdesk Support Technician I

UVA Health