Helpdesk Support

Rangam Consultants Inc. Neenah , WI 54956

Posted 3 months ago


We are currently sourcing for a position with our client and would like to discuss this opportunity with you.

Rangam Consultants is an award winning company for Staffing solutions and services. We are a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.

The details for this position are as follows:

Title: Software Support AnalystLocation:
Neenah, WI 54956

Duration: 24 Months Months

Job Description:

• Assertive & professional phone skills using deductive reasoning.
• Self-directed and motivated.
• Able to give clear, concise information both verbal and text.
• Attention to detail.
• Excellent verbal and written skills.
• Thorough understanding and practice of our Quality Assurance initiative.
• Inbound phone experience dealing with PB internal and external customer base.
• Proficient and effective use of all Microsoft office applications, internet, chat, & email.
• Courtesy, patience and analytical abilities are required to handle customer concerns.
• Able to multi-task in fast paced environment.
• Understanding of pc upkeep, maintenance and usage • Knowledge of multiple web browsers: Internet Explorer, Firefox, Google Chrome and Safari
• Acceptable attendance.
• Technical knowledge of printer drivers and installation (preferably on network infrastructure is a plus)
• Understanding of cloud-based computing
• Comprehension of differing pc Operating Systems
Must be available to work any shift between 7:00 a.m. to 7:00 p.m.

If interested: Please provide us the following information:

1) Hourly rate on W2: __________

2) Attach latest resume in Word format: __________

3) Contact information, where we can reach you: _________

Professional Reference:

Name: _________________________

Company: ______________________

Title: _________________________

Email: ________

b) Name: _________________________

Company: ______________________

Title: _________________________

Email: _________________________

5) Are you authorized to work for any employer in the US : Yes _____ No _____

6) Earliest availability for Phone/ In-Person interview: ______

7) Earliest availability to start: ______

I look forward to hear from you.

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Helpdesk Support

Rangam Consultants Inc.