Helpdesk Specialist

Iquasar Herndon , VA 20170

Posted 2 months ago

Clearance Required :- TS/SCI FS Poly

Job Description

Responsibilities include but are not limited to the following

•Assist and troubleshoot customer problems involving hardware, software and networking

•Submit and track tickets using the customer's ticketing systems

•Assist users with account maintenance tasks like changing passwords

•Assist users with Microsoft Office

•Assist users with customer specific applications and hardware configurations

•Track mandatory training compliance for specified individuals

•Track all service calls and provide periodic metrics

•Assist with other tasks as directed

Required Experience

•Windows administration, including changing passwords

•Microsoft Office

•Basic hardware configuration

•How to use the customer's request ticketing systems (not an absolute requirement, can be learned)

•Demonstrated on-the-job Help Desk/O&M experience.

•One to two years demonstrated on-the-job experience in a technical help desk position supporting Windows, Microsoft Office, Internet Explorer, and business applications used within a business environment.

•Demonstrated on-the-job experience with multiple desktop programs, configuration, and debugging techniques.

•Demonstrated on-the-job experience exhibiting troubleshooting skills.


•Bachelor degree from an accredited institution plus at least 4 years relevant experience.

•Four (4) years of experience (for a total of eight (8) or more years) may be substituted for a degree, with a high school diploma.

•Must be a US Citizen and have a valid TS/SCI clearance from day one of employment

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Helpdesk Specialist