Helpdesk Specialist

C Spire Wireless Knoxville , TN 37902

Posted 1 week ago

Overview

Purpose

The Event Management Specialist role provides proactive and remote technical response to various alert events for C Spire Business customers throughout the Southeast. We are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management.

The role will involve responding to and remediating issues that are brought to our attention by the alerting system deployed to our customers. LOCATION(S): Birmingham, Knoxville, Nashville

Essential Functions Respond to and remediate issues uncovered by our monitoring system Thoroughly document issues in the ticketing system Troubleshoot and remediate Windows based applications, Operating Systems (desktop and server), and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server). Troubleshoot various networking equipment including but not limited to Firewalls, Switches, Wireless Access Points and Modems Troubleshoot and restart windows services Troubleshoot and remediate Virtual Machine and host issues Troubleshoot and remediate High CPU usages / High Memory Use / Low disk space Perform virus and malware remediation. Perform any other task or duty as assigned or required.Competencies Attention to Detail Problem Solving/Analysis Written/Verbal communication proficiency Accountability & Dependability Adaptability and flexibility Customer Focus Self Management Time Management Teamwork Development and Continual Learning Ethical Conduct

Supervisory ResponsibilityThis position has no direct supervisory responsibilities of personnel, but is expected to supervise work on the primary support board to ensure alignment with C Spire Business' processes.Work EnvironmentIn most cases, work will be performed in a climate-controlled office space.

Physical Demands Candidate should be able to lift 75 pounds. Job will require sitting for long periods of time, and may occasionally require bending, lifting, and driving.Position Type/Expected Hours of WorkThis is a full-time position for five, 8-hour days (40 hours total). A one-hour lunch break is provided.

Shift start times range from 6:00 AM Central to 9:00 AM Central.TravelThis position requires less than 1% travel. No overnight travel should be expected.

Required Education, Experience, and Certifications Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification. Candidate should have at least one year of experience in an inbound, customer support role or in a job supporting Windows Desktops and/or Servers.Preferred Education, Experience, and Certifications Inbound Call Experience Experience providing remote support in a Call Center environment A+ certified Net+ certified Some experience in the following is preferred:

Windows 7, Windows 8, Windows 10 Server 2008, Server 2012, Server 2016 Active Directory Exchange 2010, Exchange 2013, Office 365 Microsoft Office Suite Terminal Servers Citrix XenApp, Citrix XenDesktopAdditional Eligibility QualificationsProficient in written and oral communication (English).Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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Helpdesk Specialist

C Spire Wireless