Apex Systems, Inc Boise , ID 83702
Provides remote support and request fulfillment for computers, printers, mobile devices, and peripherals support.
Experience with Microsoft Windows OS, versions 10, 8 and 7. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Experience with Remote Desktop.
Experience with Hardware/Software troubleshooting.
Experienced in basic network troubleshooting (TCP IP).
Excellent customer service / customer interaction skills. Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
Experience with IT information assurance and cyber-security.
Experience with Active Directory to include account creation/management and File Share permissions management.
High school education or equivalent (GED).
Requires (1-4) years of related experience in information systems, or equivalent combination of experience and college level education.
Valid CompTIA CE certification
COMPTIA CERTIFICATION CE