Helpdesk Analyst Tier 1

Itac Holdings, LLC Huntsville , AL 35801

Posted 3 weeks ago

What youll be doing (duties of this position):

We are currently seeking multiple Helpdesk Analysts to support our call center that is a 24x7x365 operation.
These positions will require the individuals to provide technical support to clients in the following areas: Win XP, Win 7, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.
The candidate(s) will support all day-to-day Help Desk related activities for the client, or dispatch calls as needed to other analysts, or vendors.
The candidate(s) will interface directly with the client in resolving support issues, or route the call to the next appropriate level of support. They shall stay informed of all changes to the operating systems or software programs that affect clients.
The individual(s) will be required to provide technical support for 30 to 40 calls per day. In addition, the analyst(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise level environment is highly desired.

What youll need to be considered (requirements):

Win XP, Win 7, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.
Experience with customer support/service

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Nl20024 Tier I Help Desk Analyst


Posted Yesterday

VIEW JOBS 2/19/2020 12:00:00 AM 2020-05-19T00:00 We are seeking motivated, career and customer oriented Tier I Helpdesk Analyst, interested in joining our team.<br /> In this role you will provide initial level support for basic customer needs. This includes phone and email requests in support of Unified Capabilities (UC) and Video Teleconferencing (VTC) scheduling. Other support includes first call resolution of basic customer issues.<br />  <br /> •           Professionally handles customer issues and requests.<br /> •           Supports our customers' IT and Unified Capabilities scheduling and issues.<br /> •           Gathers the customer’s information, analyzes the symptoms and figures out the underlying problem.<br /> •           Records requests or issues in the tracking system and adds solutions to knowledge management tool.<br /> •           Handles 70-80% of requests and issues before escalating to Tier II.<br />  <br /> <strong>Required:</strong> Security+ CE certification. Two years of experience as a helpdesk analyst. Experience in using service delivery support software packages such as CA, ServiceNow, or BMC Remedy. Good oral communication skills.<br />  <br /> <strong>Desired:</strong> Experience working with Federal government customers in support of delivery information technology services. Knowledge of Microsoft Outlook/Exchange scheduling. Microsoft SharePoint experience.<br />  <br /> Candidate must be a U.S. citizen. Candidate must possess an Active Secret Security Clearance. This is a full-time position located in Huntsville, AL.<br />   Nlogic Huntsville AL

Helpdesk Analyst Tier 1

Itac Holdings, LLC