Helpdesk Analyst II

Position Summary The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support.

The position reports to Manager of Change Control & IT services. Position Essential Duties and Responsibilities · Deploy and troubleshoot PC hardware, mobile devices, and network printers · Imaging and troubleshooting of Microsoft Windows (10) · Administer user groups and permissions in Microsoft Azure AD · Prepare SCCM Deployment images and software updates on monthly basis · Provide instruction and troubleshoot Microsoft Office · Troubleshoot a wide variety of systems and applications · Utilization of Active Directory for user management · Working knowledge of Azure AD, Exchange Online, MFA Setup. · Monitors helpdesk queue and uses it to track incident status and resolution · Maintain system inventory · Identifies tasks to be escalated and assigns to appropriate personnel · Other tasks as assigned Position Qualifications · 4-5 years of experience preferred · A+ and/or MCSA preferred · Good communication skills (verbal and written) · Ability to prioritize and execute tasks in high-pressure environment · Willingness to travel · Range of Pay $31.00 - $33.00 per hour. · #INDONT