Helpdesk Analyst I

Ajinomoto Frozen Foods Oakland , MS 38948

Posted 7 days ago

Overview

The Helpdesk Analyst (I) will perform First level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user onsite support. The position will be required to handle complex incidents with minimal oversight and reports to the Helpdesk Manager. This position will be based in Oakland and 50% travel to other north America based manufacturing plants.

Responsibilities

  • Ensure the efficient utilization of IT resources.

  • Supports the development and maintenance of all documentation related to network, systems operations and disaster recovery.

  • Deploy and troubleshoot PC hardware, mobile devices, and network printers

  • Imaging and troubleshooting of Microsoft Windows 10, handling SCCM.

  • Provide instruction and troubleshoot Microsoft Office

  • Troubleshoot a wide variety of systems and applications

  • Utilization of Active Directory for user management

  • Monitors helpdesk queue and uses it to track incident status and resolution

  • Maintain system inventory

  • Support local server, network, cabling work for Infrastructure/Network team.

  • Identifies tasks to be escalated and assigns to appropriate personnel

  • Other tasks as assigned by other IT team members

  • Requires 50% travel to other Manufacturing plants to support local users.

Qualifications

  • 3 years of experience minimum

  • A+ and/or MCSA preferred

  • Ability to lift up to 40 pounds

  • Good communication skills (verbal and written)

  • Ability to prioritize and execute tasks in high-pressure environment

  • Requires 50% travel to other Manufacturing plants to support local users.

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Helpdesk Analyst I

Ajinomoto Frozen Foods