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Help Desk/Technical Support Eng I

Expired Job

CDI Corporation Rancho Cordova , CA 95741

Posted 2 months ago

Help Desk / Product Support

Location: Rancho Cordova, California 95670

Contract Length: Through 1/31/2019

Note: There is a potential for this position leading to a direct hire job if business determines a need.

Description:

  • 1 - 3 years of professional experience preferably in electronics technology or PC hardware

  • This is a hotline product support position, not exclusively a helpdesk technician role

  • Your customers will be hospital staff, field service engineers, and clinical sales representatives

  • Some form of customer service background such as call center, food service, retail service, etc. would be preferred

Responsibilities:

  • Respond to customer product inquiries, answering technical questions, and analyzing problems via hotline, emails, or other written forms in timely fashion

  • Identify, manage, and resolve junior level troubleshooting problems with malfunctioning electro/mechanical equipment or software applications

  • Escalate technical issues to Tier II and Tier III product support representatives

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Help Desk/Technical Support Eng I

Expired Job

CDI Corporation