Core Hours: 7:30 a.m. - 4:00 p.m. but shift work possible in order to cover when an underlap exists
Required skills/experience: Management experience, Service delivery tools, understanding of help desk ticketing systems (Service Request, Incident, etc.), understanding of SLA's/KPI's.
Required certifications: N/A
Desired skills/experience: N/A
Prior management experience
Service Delivery tools
Demonstrated success managing enterprise service delivery, ticketing systems to include process workflow of Service Requests, Incidents and Change.
Self starter, minimal oversight,
Strong verbal and written communication.
Demonstrated success with customer engagement and customer satisfaction.
Good understanding following/developing SOP's and ability to recognize and implement efficiencies in service delivery.
Work in Reston possible as needed.
Manages the functionality and efficiency of a group of computers running on one or more operating systems
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
General Dynamics Information Technology