Help Desk Tier III

NMR Consulting Huntsville , AL 35801

Posted 2 months ago

Position: Application Support Specialist II (QlikView/QlikSense)

RECS Labor Category: Site Manager/Software Developer II

Location: Huntsville, AL

Clearance: Active Secret clearance

Responsibilities:

  • Provide Tier III support to the service desk and support specialists for incidents and problems related to the Qlik Sense application; ensures expedient resolution and high customer satisfaction

  • Execute test plans for test and development environments to ensure functionality during deployment.

  • Provide technical guidance to end users and developers for how to best utilize and develop visualization applications based on best practices in order to meet MDA strategies and goals.

  • Assist Qlik developers with dashboard development

  • Assist with documentation and technical responses for Governance and CONOPS instructions

  • Assist Training team with technical answers for Qlik training material development

  • Create/Update SharePoint information sites as required

  • Participate in Qlik provided License Management training class

  • Manage user permissions and account administration, to include: user and developer account generation, account information updates, and account removals

  • Establish and maintain account security rules and access control rights to applications, data connections, data files, and system objects for users and developers

  • Create help tickets in order to track the requests, work with requestors to troubleshoot technical and non-technical issues, provide guidance, and point requestors to pre-existing training documentation and videos

  • Disseminate regular updates and broadcasts to the Qlik Sense community regarding relevant topics such as, but not limited to: training dates, newly available training materials, system outages and performance issues, and new software capabilities.

  • Ensures compliance with governance policies, information architecture and other organizational policies

  • Perform license management for MDA personnel

  • All other duties as assigned

Requirements:

  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

  • Must have a high level of interpersonal skills and the ability to successfully collaborate with team members.

  • At least 6 years' experience working in a help desk environment

  • At least 2 years' experience working with content management systems, i.e., Microsoft SharePoint

  • BS in Management Information Systems (MIS) or Computer Science Preferred

Relevant Certification:

  • CompTIA Security+ (Preferred)
  • Qlik Sense Business Analyst Certification (Preferred)

NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V

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Help Desk Tier III

NMR Consulting