Position: Application Support Specialist II (QlikView/QlikSense)
RECS Labor Category: Site Manager/Software Developer II
Location: Huntsville, AL
Clearance: Active Secret clearance
Provide Tier III support to the service desk and support specialists for incidents and problems related to the Qlik Sense application; ensures expedient resolution and high customer satisfaction
Execute test plans for test and development environments to ensure functionality during deployment.
Provide technical guidance to end users and developers for how to best utilize and develop visualization applications based on best practices in order to meet MDA strategies and goals.
Assist Qlik developers with dashboard development
Assist with documentation and technical responses for Governance and CONOPS instructions
Assist Training team with technical answers for Qlik training material development
Create/Update SharePoint information sites as required
Participate in Qlik provided License Management training class
Manage user permissions and account administration, to include: user and developer account generation, account information updates, and account removals
Establish and maintain account security rules and access control rights to applications, data connections, data files, and system objects for users and developers
Create help tickets in order to track the requests, work with requestors to troubleshoot technical and non-technical issues, provide guidance, and point requestors to pre-existing training documentation and videos
Disseminate regular updates and broadcasts to the Qlik Sense community regarding relevant topics such as, but not limited to: training dates, newly available training materials, system outages and performance issues, and new software capabilities.
Ensures compliance with governance policies, information architecture and other organizational policies
Perform license management for MDA personnel
All other duties as assigned
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
Must have a high level of interpersonal skills and the ability to successfully collaborate with team members.
At least 6 years' experience working in a help desk environment
At least 2 years' experience working with content management systems, i.e., Microsoft SharePoint
BS in Management Information Systems (MIS) or Computer Science Preferred
NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V