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Help Desk Tier II Support

Expired Job

Qci/Quandrant, Inc. Fairfax , VA 22033

Posted 3 months ago

Help Desk Tier II
Fairfax VA

MUST:
3+ years of hands on experience with Windows
3+ years of experience with customer service researching and solving problems independently and providing high-quality customer service
Solid Linux knowledge is required
Experience with administration and configuration of firewall devices preferred
Experience with Google Apps (G-Suite) for corporate usage preferred
Experience operating Amazon Web Services (AWS) virtual servers preferred
Ability to learn, transfer knowledge, and train staff in new technologies
Strong communications skills
Bachelors' Degree preferred

DUTIES:
Responsible for day to day operations including installation, configuration, and maintenance of systems
Participate in technical research and development to enable continuing innovation within the infrastructure
Work closely with team members to resolve technical issues, as well as perform routine tasks such as monitoring, server management, user and group administration, software installation, imaging, etc.
Assist with the forecasting and managing of server technologies and growth, coordinate and manage client/server disaster recovery planning
Apply patch and security changes per policy and pro-actively monitor the environment for patch compliance
Participate in longand short-range technology planning including hardware and software inventory for departments
Maintain documentation for configurations, operating procedures, and service records relating to the infrastructure and software
Troubleshoot Windows/Linux/MacOS, networks, cloud, storage, application

  • Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Skills:
(WINDOWS ) AND (LINUX ) AND (HELP DESK over 3 year(s) OR DESKTOP TECHNICIAN over 3 year(s) ) AND(AWS ) AND (FIREWALL )
Contract
1 year +


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Help Desk Tier II Support

Expired Job

Qci/Quandrant, Inc.