Help Desk Tier I Analyst

The Help Desk Tier I Analyst will provide end-user technical support for hardware/software installation/configuration and troubleshooting in a fast-paced environment. This position requires sound knowledge of PC hardware and Windows Operating Systems (Windows 10). The Help Desk Tier I Analyst must be able to prioritize technical issues, while maintaining precise attention to detail and providing users with outstanding customer service. Corporate help desk/desktop and basic telecom support experience are preferred.Responsibilities include:

• Active directory user account administration
• Computer hardware/software installations
• Desktop/Laptop build and troubleshooting experience
• MS Office 2016 end-user support and troubleshooting
• MS Outlook 2016 (LAN and Offline/Remote) support and troubleshooting
• Smart phone email configurations
• Basic troubleshooting and support of VOIP phone systems and Citrix
• After hours and weekend on call support (Rotating Schedule)

Required Qualifications:

• Corporate Help Desk Experience.
• Windows 10 / Office 2010 -16 - Support / Troubleshooting
• Microsoft Outlook- Troubleshooting
• Active Directory- User Setups / Authentications/ Troubleshooting
• Desktop / Laptop Builds / Troubleshooting
• Solid understanding of Network Concepts and Windows Server Administration
• Detail Oriented 
• Problem Solving Skills
• Excellent Customer Service Skills
• Excellent Communication Skills
• Ability to Work Independently

Preferred Qualifications:

• Certifications- A+ / Net+ / MCITP / MCP / MCDST
• VoIP Systems / Citrix- Basic Support / Troubleshooting
• Dell Hardware Troubleshooting / Support- Laptops / Desktops / Printers
• Working knowledge of C# and Perl

Benefits:

• Industry Competitive Base Salary
• Medical Insurance with Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Paid Holidays   
• Paid Vacations   
• 401k with Company Match