Help Desk Tier 1

Vaco - Orlando Lake Mary , FL 32746

Posted 3 months ago

Tier 1 Helpdesk

Answers, evaluates, and prioritizes incoming telephone requests for assistance from customers experiencing problems with hardware, software, networking, other computer-related technologies, and Course Management Software.

Handles problem recognition, research, isolation and resolution of routine customer problems, referring more complex problems to documented escalation paths.

Logs and tracks calls using problem management software (SNOW), and maintains history records and related problem documentation.

Responsible for staying current on email, and adhering to assigned schedules.

Updated skill Description:
Excellent Communication Skills including 30 WPM tying ability.
Trouble-shooting skills
Microsoft Operating Systems and Applications
Hardware/Software support experience
Previous Technical Help Desk/ Technical Call Center experience
Experience at institutions of Higher Education
LMS Application knowledge (Blackboard, Canvas, Sakai, Moodle)

List of Benefits that come with going Full Time:
15 days' vacation
10 days of sick time
10 days of Holiday
Medical, Dental, Vision
40 Hrs. guarantee with occasional Overtime.
Dollar raise from contractor to Full time.
Yearly raises after becoming Full time.
Eligible for Rewards and Recognition points

Skills:
Help Desk Tier 1
Contract


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Specialist Tier 2

Faro Technologies

Posted 1 week ago

VIEW JOBS 12/3/2018 12:00:00 AM 2019-03-03T00:00 FARO Technologies, Inc. is continuing to develop new products that will revolutionize and disrupt the high-tech measurement and imaging industry. We are a global company traded on the NASDAQ stock exchange with a passion for excellence and success. FARO has a culture of innovation and an absolute commitment to reliability at all touch points. We encourage employee success by offering excellent benefits and a variety of career and training opportunities. FARO is completely focused on simplifying processes through innovation, integrity, teamwork, accountability and a friendly work environment. Scope: Perform duties to provide technical support to domestic and international customers, product distributors and sales representatives, relating to the organization's line of products involving hardware and software components, working within the limits of established policies. This is an ideal job for an organized, detail oriented individual with strong problem solving skills, a 2-year CAD degree and at least one year of customer service experience, preferably in a technical support environment. This position requires: * Mechanical, Electrical or Aerospace Engineering Degree * Bilingual English and Spanish * Minimum of 1-3 years' experience in Customer Service * Ability to Multi-task & Prioritize * Ability to work independently as well as a team environment * Organized & Detailed Oriented * Good Oral & Written Communication Skills * Good Relationship Building Skills * Continuous track record of success * Past database / data entry experience * Proficient at Microsoft Office Suite How you will make a difference @ FARO: Act as second level of support responding to customer inquiries received through facsimile, e-mail, telephone or other communication method and related to any range of FARO Products. Make inquiries to determine the nature and extent of problem and to isolate areas of concern. Identify causes of problems and provide solutions to customers. Structure solutions to suit user circumstances and level of competency and communicate through means suited to user requirements. Ability to handle high call volume and correspondence; multitask and escalate to Tier 3 as needed. Determine the requirement for units to be returned for inside service, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair services. Process quotes, customer orders and sales orders for accessories, warranties, repairs and software. Enter data relating to customers and sales and maintain customer database in computer system. Research and determine customer accounting terms, proof-reading all legal documents (purchase orders), overseeing the invoicing and billing process by providing a customer with requested invoices. Follow up on open service inquiries to ensure that customers received solution and are satisfied with solution. Respond to and resolve complaints and concerns. Familiar with standard concepts, policies, practices, and procedures within Faro's organization. Relies on experience and judgment to plan and accomplish goals. Develop technical Q&A for solutions & fast faxes, related to FARO products. Handling of confidential data internally and with customer. Facilitate support for internal customers (other departments) and direct them to appropriate solution avenue(s). FARO has excellent benefits for you and your family. We not only care for our employees, but also to their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as: * A competitive paid time off bank and paid holidays * Medical, dental, life and AD&D insurance plans * Pre-tax flex spending accounts for medical and dependent care * 401K with employer match * Tuition reimbursement * Training opportunities * Wellness fairs * Frequent lunch and learns to help educate employees about various issues affecting their lives * Other employee events About Us With more than 26,000 installations and 13,000 customers globally, FARO develops and markets computer-aided coordinate measurement and imaging devices and software. Portable equipment from FARO permits high-precision 3D measurement, imaging and comparison of parts and compound structures within production and quality assurance processes. The devices are used for inspecting components and assemblies, production planning, 3D documentation, as well as for investigation and reconstruction of accident sites or crime scenes. They are also employed to generate digital scans of historic sites. Principal products include the world's best-selling portable measurement arm – the FaroArm®; the FARO® Laser Tracker ION; the FARO Laser ScanArm®; FARO® Laser Scanner; the FARO® Gage; and, the CAM2 family of advanced CAD-based measurement and reporting software. FARO Technologies is ISO-9001 certified and ISO-17025 laboratory registered. Apply Today If you have a winning history of Auto CAD, Customer Support and a passion for high-end technical products, please apply today. As an employee of FARO, you will become part of a dynamic organization which values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business. FARO Technologies is an Equal Opportunity Employer and a Drug Free Workplace with Pre-Employment Drug Screening. EEO/AA/M/F/D/V Faro Technologies Lake Mary FL

Help Desk Tier 1

Vaco - Orlando