Tier 1 Helpdesk
Answers, evaluates, and prioritizes incoming telephone requests for assistance from customers experiencing problems with hardware, software, networking, other computer-related technologies, and Course Management Software.
Handles problem recognition, research, isolation and resolution of routine customer problems, referring more complex problems to documented escalation paths.
Logs and tracks calls using problem management software (SNOW), and maintains history records and related problem documentation.
Responsible for staying current on email, and adhering to assigned schedules.
Updated skill Description:
Excellent Communication Skills including 30 WPM tying ability.
Microsoft Operating Systems and Applications
Hardware/Software support experience
Previous Technical Help Desk/ Technical Call Center experience
Experience at institutions of Higher Education
LMS Application knowledge (Blackboard, Canvas, Sakai, Moodle)
List of Benefits that come with going Full Time:
15 days' vacation
10 days of sick time
10 days of Holiday
Medical, Dental, Vision
40 Hrs. guarantee with occasional Overtime.
Dollar raise from contractor to Full time.
Yearly raises after becoming Full time.
Eligible for Rewards and Recognition points
Help Desk Tier 1
Vaco - Orlando