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Help Desk Technician

Expired Job

Workbridge Associates Boston , MA 02108

Posted 2 months ago

An enterprise company that provides project lifecycle management solutions that enable businesses to create and share experiences in 3D is looking to expand rapidly! The service desk team is looking to bring on good analysts right away.
You will have the chance to grow your skillset immediately and really get to the next step of your career. Strong candidates will have experience in active directory and remote support.
Required Skills & Experience

4+ years IT Support and/or Desktop Support
Strong communication skills
Experience, ability, and willingness to provide end user support
Experience with Windows OS Platforms: 7,8,10
Experience Microsoft Office Suites, 2010-2016, O365
Ability to work independently
Strong functional use of Microsoft Office Excel, Word, PowerPoint
Desired Skills & Experience

Agile (Scrum) preferred
Excellent written and oral communications
The ability to work collaboratively and to communicate technical concepts clearly and accurately
What You Will Be Doing

Provide excellent IT support user experience to employees, 5,000 users
Manage urgency and prioritize tickets, understand and follow up on escalations, and ensure troubleshooting & resolution for local and remote users help tickets/issues
Propose and administrate additional service for end users
Provide support for software installations
Engage with other teams for more complex requests
The Offer

Competitive Pay: Up to $25/hour, DOE
You will receive the following benefits:
Medical Insurance & Health Savings Account (HSA)
Paid Sick Time Leave
Pre-tax Commuter Benefit

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Job type: Direct Hire

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Help Desk Technician

Expired Job

Workbridge Associates