Help Desk Technician

Overview

The Help Desk Technician will provide and perform a wide range of systems administration and life cycle management tasks to support and sustain IT networks as directed by the Government IT Lead.

This position requires a current Top Secret clearance and U.S. citizenship.

Responsibilities

• Serve as the entry point for the Program Office by receiving, logging, resolving and/or escalating requests for service.

• Assist with system account and system token requests.

• Provide phone and desk side support to the Program Office user base.

• Develop plans and dates associated with tasks and provide status updates as required by the Government Program Manager.

• Serve as the NMCI POC to coordinate the acquisition and tech refresh of NMCI assets.

• Assist with system account and system token requests.

• Provide Assured File Transfer (AFT) capabilities across multiple classified networks following documented policies and procedures.

• Coordinate with other teams to assist in the installation of infrastructure hardware and software.

• Communicate daily issues to include, but not limited to, network outages, system failures, or noncompliance in accordance with applicable government regulations to cybersecurity staff and stakeholders.

• Adhere to IS security laws and regulations to support functional operations for the network environment.

• Support COMSEC network devices.

Qualifications

• Minimum Requirements:

• Education / Certifications: One-year related experience may be substituted for one year of education, if degree is required.

• High School diploma

• Possess DoD Approved Baseline Certification as Information Assurance Technical Level I in accordance with DoD 8570.01-M/8140 (i.e. Security+ CE).

• This position requires a current Top Secret clearance and U.S. citizenship.

• Experience:

• Demonstrated IAT Level I experience supporting network enterprise (NE) knowledge and skills.

• Demonstrated work experience in the Information Technology field. Knowledge of DoD cybersecurity policies or technical cybersecurity solutions. Demonstrated work experience with Windows operating systems.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.