Help Desk Technician
We are not your typical financial services firm. For starters, we're a fast-growing company with 30 percent of our employee head count in technology.
We've been recognized as a Best Place to Work 38 times (and counting), and Computerworld has ranked us highly nationwide for the past 11 years as one of the best places to work in IT-and for good reason. We think and have fun like a start-up (mini-golf tournaments, outdoor movie nights, summer outings, holiday bashes, etc.) yet have the financial stability to offer you the best training and technology money can buy. Conveniently located in the heart of downtown San Diego at the intersection of First and A streets, our office is a short walk to the COASTER, a few blocks from the entrance to both the 5 and the 163, and close to the 94.
About the Opportunity
Are you a proactive problem-solver with exceptional customer service skills? Is your technical expertise top notch? Our Support Services team in Technology is looking for a helpdesk technician who can help provide our employees with the technology support they need to do their jobs.
Ours is a fast-paced, on-your-toes environment; a positive, can-do attitude is a must. If you think you have what it takes, then let's introduce ourselves.
As a helpdesk technician, your responsibilities would include:
Providing first-level technical support to home office staff, as well as to our advisors and their staff, on a wide range of issues and products
Prioritizing and processing help requests to provide technical problem identification and resolution
The ideal candidate for this position would also meet the following requirements:
High-level customer service skills
Strong ability to solve problems and find solutions
Excellent communication skills, including phone manners and listening and follow-up skills
Knowledge of and experience with troubleshooting Windows 7, 8.1, and 10, including Windows updates and browser problems
Experience with Microsoft Office 2010, 2013, and 2016, as well as Office 365 and basic Microsoft Outlook functionality
Mobile device support (Android, iOS, and Windows Mobile)
Familiarity with TCP/IP networking, including configuring network devices, such as printers and scanners
Previous use and knowledge of personal or corporate antivirus solutions
Familiarity with hard drive backups and cloud storage
Knowledge of Active Directory and domain environments
Familiarity with networking hardware and software, such as firewalls, routers, switches, and VPN, a plus
Mac experience a plus
Windows 7, 8.1, & 10/Microsoft Office 2010, 2013, 2016,Office 365, Microsoft Outlook/Mobile device support (Android, iOS, & Windows)/TCP/IP networking/ anti-virus/backup/active directory
Vaco - San Diego