Help Desk Technician

Position Summary:

Helpdesk Technicians serve as a primary point of contact for UTMC IT services. As a Helpdesk Technician you will provide support and assistance to the clinicians and team members of University of TN Medical Center and affiliated partners by utilizing a broad range of technologies to address incidents, problems and requests.

Principal duties include answering and resolving contacts made to IT via phone, voicemail, and email. Technicians will perform troubleshooting and problem solving on simple to moderately complex issues for systems & applications and includes supporting: Operating systems, mobile devices (iOS/Android), Active Directory, electronic medical record applications, as well as additional software used across the UTMC network.

This is a remote work from home position with a working schedule of 6:30 AM-3:00 PM EST.

Position Qualification:

Job Requirements:

Strong customer service skills

Good verbal and written communication skills

High level of organization and attention to detail

Experience with Windows 10, 11, & Mac Operating Systems

Understanding of Networking & related equipment, routers, switches, cabling, etc.

Understanding of Telecom & related equipment, Cisco phones, voicemail, Jabber, etc.

Proficiency with Microsoft Office 365 Suite (Outlook, Excel, Word, PowerPoint, Teams)

HS Diploma/GED

Preferred Experience:

Previous call center or help desk experience

Previous experience in a health care environment is a plus

Active Directory (User Management)

Citrix Workspace/Receiver experience

Associates degree