Help Desk Technician Tier I

Job Description Job Description JOB DUTIES AND RESPONSIBILITIES: Manage Active Directory including but not limited to user creation, deletion, permissions, and password resets Ensure prompt response and escalation for all system outages/issues, providing updates to management and end users Onsite visits with Clients to repair, diagnose, and correct PCs, laptops, scanners, printers, copiers, and other devices Configuration of new computers and applications for deployment Provide remote support and resolution of problems pertaining to client PCs, laptops, scanners, printers, copiers, and other devices Support productivity applications such as Microsoft Office, Quickbooks, etc Service printer and copier issues such as driver updates, driver installation, scan to file and email Create and track tickets related to issue, escalations, and resolutions using ConnectWise Manage Perform maintenance of client computers as scheduled Document changes made to computers or infrastructure Facilitate troubleshooting by representing the client while working with third party vendors Troubleshoot network systems using familiar methods such as ping, trace route, nslookup, telnet and other tools Provide excellent customer service REQUIREMENTS:

HS Diploma or Equivalent Help Desk experience preferred, but not required Must be able to pass all required background checks successfully Strong knowledge and familiarity of computer hardware/software and network technology Creative problem-solving skills Excellent oral and written communication skills Customer Service Oriented Other duties as assigned Offer We offer an opportunity to grow professionally in an IT environment. In addition, we offer testing materials and tests for IT Certifications. We operate within a small, open, and more informal styled organization where strong motivation and independent work ethic is strongly supported. Compensation is based on salary; however, additional opportunities are available through project work, client hardware upgrades, and continued education opportunities.