Help Desk Technician

Suddath Companies Jacksonville , FL 32277

Posted 4 days ago

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

Summary:

Provide technical and troubleshooting assistance related to software, hardware, mobile devices and networks.

Essential Duties and Responsibilities:

Answer, evaluate, and prioritize service requests received via telephone, voice mail, e-mail, and in-person

Assist with PC set-ups and configurations

Maintain archived information in database

Transport and relocate computers

Resolve remote access issues, printing issues, and networks connectivity issues

Analyze and correct problems using documented procedures, available tools, personal knowledge, and technical skills

Ensure timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal

Job skills required:

Previous experience working in an office environment

Strong organizational skills to manage daily responsibilities

Detail oriented; able to multi-task; enjoy fast paced environment

Must have excellent communications skills and a positive attitude

Strong customer service skills and excellent phone etiquette

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree (A. A.) in IT/Computer Operations or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of MS Office products. Experience working with Desktops/Laptops running Windows operating systems

Certificates and Licenses:

A+ certification or equivalent

Supervisory Responsibilities:

This job has no supervisory responsibilities

Use your current and previous experience to find new opportunities on the road to success. At Suddath, we're committed to helping our employees flourish and reach new heights.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Desk Analyst

Nettech Consultants, Inc.

Posted 4 days ago

VIEW JOBS 7/15/2019 12:00:00 AM 2019-10-13T00:00 <p><strong>Troubleshooting:</strong></p> <ul> <li>Must have excellent troubleshooting skills for hardware and software in complex scenarios spanning multiple IT work areas. </li> <li>Ability to perform self-guided research to investigate solutions for complex problems.</li> <li>Requires frequent interaction with vendors to escalate issues and work jointly to resolve complex problems.</li> </ul> <p><strong>Customer Service:<br></strong></p><ul> <li>Customer first attitude, willing to go above and beyond for every customer interaction. </li> <li>Excellent customer service skills required, we expect customers to go out of their way to compliment our employees.</li> <li>Ability to explain complex technology to layman’s and end users while not making them feel inferior. Do not be condescending.</li> </ul> <p><strong>Hardware:</strong></p> <ul> <li>Must have working knowledge and troubleshooting expertise of PC desktop hardware.</li> <li>Must be able install, build and deploy PC’s</li> <li>Basic printer troubleshooting knowledge required, connecting to the network and setting up</li> </ul> <p><strong>Software</strong></p> <ul> <li>In depth knowledge of Microsoft Windows based desktop operating systems, and application architecture.</li> <li>Must be able to install, uninstall, and troubleshoot various software packages by reading various software manuals.</li> </ul> <p><strong>Network</strong></p> <ul> <li>Must be able to perform basic network troubleshooting of DNS, and DHCP.</li> <li>Must understand basic TCP/IP connectivity and the network layers.</li> <li>Ability to troubleshoot network performance related issues.</li> <li>Must be able to troubleshoot network cabling.</li> <li>Installs of Network Equipment, firewalls, access points, or switches.</li> </ul> <p><strong>Server</strong></p><p></p><ul> <li>Ability to troubleshoot Server 2003+ network operating systems.</li> <li>Basic server hardware knowledge.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Provides IT support for vended and custom applications, across a wide range of clientele in different industries. </li> <li>Track and record time daily to be used for recording profitability and billable hours.</li> <li>Travel to clients in Jacksonville and surrounding on a regular basis</li> <li>Work assigned client tickets via phone and email, update clients regularly on status and resolve/respond within SLA.</li> <li>Update system documentation as discovered to be inaccurate or as system changes are found.</li> <li>Create work instructions based off troubleshooting performed and tested.</li> <li>May be required to provide 24/7 on-call support on rotation.</li> </ul><p></p><p><strong>Additional Qualifications:</strong></p> <ul> <li>Ability to take responsibility and accountability for own activities.</li> <li>Possesses ability to multi-task and prioritize issues appropriately.</li> <li>Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams.</li> <li>Evidence of strong communication and organizational skills.</li> <li>May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.</li> <li>Acts as a liaison to NetTech Consultants, Inc. and vendors to adequately support computing systems. </li> </ul><p><strong>Benefits</strong></p><p>Eligible for employee only health and dental. Fun environment where you get exposure to a lot of different and fun technologies.</p> Nettech Consultants, Inc. Jacksonville FL

Help Desk Technician

Suddath Companies