The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
Provide technical and troubleshooting assistance related to software, hardware, mobile devices and networks.
Essential Duties and Responsibilities:
Answer, evaluate, and prioritize service requests received via telephone, voice mail, e-mail, and in-person
Assist with PC set-ups and configurations
Maintain archived information in database
Transport and relocate computers
Resolve remote access issues, printing issues, and networks connectivity issues
Analyze and correct problems using documented procedures, available tools, personal knowledge, and technical skills
Ensure timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal
Job skills required:
Previous experience working in an office environment
Strong organizational skills to manage daily responsibilities
Detail oriented; able to multi-task; enjoy fast paced environment
Must have excellent communications skills and a positive attitude
Strong customer service skills and excellent phone etiquette
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate's degree (A. A.) in IT/Computer Operations or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of MS Office products. Experience working with Desktops/Laptops running Windows operating systems
Certificates and Licenses:
A+ certification or equivalent
This job has no supervisory responsibilities
Use your current and previous experience to find new opportunities on the road to success. At Suddath, we're committed to helping our employees flourish and reach new heights.