Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Help Desk Technician

Expired Job

Robert Half Technology Oklahoma City , OK 73108

Posted 2 months ago

Our client is in search of a Help Desk Analyst to support in house users in a growing company. A good fit for this role would be someone who enjoys solving problems and is able to resolve technical issues remotely and/or over the phone.

Because of the nature of the role, an ideal candidate would be friendly and customer-support minded, and have the ability to explain technical solutions to non-IT end users. What you get to do every single day ? Respond and follow up on technical help tickets submitted via phone, email, and walk-ups ? Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally ? Independently investigate and implement solutions to technical issues ? Identify recurring technical issues and propose solutions to address the root of the problems What you bring to the role ? Experience installing and configuring Windows OS, networked and local printers, and business applications ? Windows 10 administration and bug fixing in an Active Directory environment ? Excellent problem solving skills in Microsoft Office applications ? Audio/Visual setup and support ? Experience with IT support ticketing systems

Active Directory Windows 10 familiarity Phone based support Microsoft Office 365

Employment Type: Consulting

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Desk Technician

Caci International Inc.

Posted 2 weeks ago

VIEW JOBS 10/28/2018 12:00:00 AM 2019-01-26T00:00 Service Desk Technician Req #: 213374 Location: Oklahoma City, OK US Job Category: Information Technology Security Clearance: None Clearance Status: Not Applicable Job Description What You'll Get to Do: At CACI, we are thrilled to open our new Shared Services Center (SSC) in Oklahoma City, OK! Our SSC will be home to hundreds of CACI team members working in critical corporate functions, such as Finance and Accounting, Information Systems, Contracts, Procurement, Security and Human Resources. As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. Executes against established Service Level Agreements (SLA). Documents resolutions and updates self-help and staff knowledge bases. Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends. More About the Role: * Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile device, and other computer-related technologies. * Communicates promptly on progress and engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. * Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. * Troubleshoots problems with operating systems, applications, remote access, email, and telephone and wireless issues. * Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate team. * Defines and classifies level, priority and nature of problem, request and/or issue. * Responsible for opening, tracking and closing trouble tickets. * Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. * Active Directory account management and RSA token provisioning You'll Bring These Qualifications: * Typically has 3 years of experience. May require vocational or technical education in addition to related work experience. * Proficiency with Windows 10 operating system * Experience and knowledge of installation, configuration, and troubleshooting of computers * Knowledge of help desk call tracking management systems; Cherwell desired * Strong verbal and written communication skills * Excellent customer service skills What We Can Offer You: * We've been named a Best Place to Work by the Washington Post. * Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. * We offer competitive benefits and learning and development opportunities. * We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. * For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. SSC ISOK NCROK Job Location US-Oklahoma City-OK-OKLAHOMA CITY CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities. Caci International Inc. Oklahoma City OK

Help Desk Technician

Expired Job

Robert Half Technology