Our client is in search of a Help Desk Analyst to support in house users in a growing company. A good fit for this role would be someone who enjoys solving problems and is able to resolve technical issues remotely and/or over the phone.
Because of the nature of the role, an ideal candidate would be friendly and customer-support minded, and have the ability to explain technical solutions to non-IT end users. What you get to do every single day ? Respond and follow up on technical help tickets submitted via phone, email, and walk-ups ? Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally ? Independently investigate and implement solutions to technical issues ? Identify recurring technical issues and propose solutions to address the root of the problems What you bring to the role ? Experience installing and configuring Windows OS, networked and local printers, and business applications ? Windows 10 administration and bug fixing in an Active Directory environment ? Excellent problem solving skills in Microsoft Office applications ? Audio/Visual setup and support ? Experience with IT support ticketing systems
Active Directory Windows 10 familiarity Phone based support Microsoft Office 365
Employment Type: Consulting
Robert Half Technology