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Help Desk Technician

Expired Job

Robert Half Technology Keyport , NJ 07735

Posted 4 months ago

We are seeking to full-time an IT Support or Help Desk Specialist 2 to provide first and second-level desktop support for Windows and MAC based computing for several areas

Essential Responsibilities

?Provide valuable service by offering a state of the art customer support experience and a high quality technical assistance. Address customers professionally in any situation; ask questions to quickly determine nature of problems; follow up with customers to ensure issue has been resolved.

?Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies

?Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or other technical staff

?Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

?Test software and hardware to evaluate ease of use and whether product can aid user in improving work performance and efficiency

?Works with image and software deployment technologies to maintain an up-to-date computing environment

Job Requirements

?Requires an Associate's degree in Computer Science and two or more years of direct experience on a help desk, preferably in the technology industry providing technical support to large user groups, or an equivalent combination of education and experience

?Candidates must be capable of investigating and resolving software and hardware problems conveyed from the users. The individual will communicate with the users of all departments ensuring requests and issues are handled professionally, and that the highest quality of service is provided. Communication skills and attention to details are essential

?Must take responsibility and be accountable for logged incidents/requests ensuring that they successfully completed and the client is satisfied with the service delivered

?Ability to learn new technologies and processes quickly

?Adaptable to changes in timelines and sequences

?Ability to work off hours when required to perform maintenance activities as required

?Ability to work on a team and take direction from superiors

?Training or education in customer service an asset

?Team player assisting co-workers if and when the need arises

?Excellent attention to detail on all aspects of service in order to exceed Users expectations.

?Exceptional communication, problem-solving and analytical skills

?Desire for continuous learning about new technologies and trends

?Good organizational habits require

for immediate consideration, please send resumes to

Analytical Skills, Customer Service, Desktop Support, Hardware, Help Desk, LAN, Networking, Networks, Research, Supervisor, Technician, WAN, Windows
Full Time

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Help Desk Technician

Expired Job

Robert Half Technology