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Help Desk Technician

Expired Job

Robert Half Technology Parkville , MD 21234

Posted 5 months ago

Robert Half Technology is hiring for a Help Desk Technician to work in Towson on a contract to fulltime position. Please apply by emailing your resume to .

Position Responsibilities:

?Answer Help Desk phones

?Provide Level 1 phone and on-site Client IT support

?Work closely with Sr. Techs and Engineers to complete service requests and projects

?Ability to manage time well, keeping accurate and detailed records documenting service performed and time spent

Knowledge, Skills, and Abilities:

?Experience required with Windows desktop operating systems

?Understanding of TCP/IP and troubleshooting Internet connectivity

?Basic understanding of Terminal Services

?Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network

?Working Knowledge of Wireless Technologies

?Emphasis on Windows/PC, but extra consideration for MAC/Apple product experience

?Awareness of personal limitations and when to escalate to higher level support engineers

?Excellent interpersonal skills and passion for delivering exemplary Client service

?Ability to take direction, working well both in a team and alone

Job Requirements

Credentials and Experience:

?A degree and/or technology certification(s) demonstrating skill progression

Help Desk, PC, Switches, TCP/IP, Technician, Windows, Wireless
Full Time

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Help Desk Technician

Expired Job

Robert Half Technology