Help Desk Technician

Perspective Talent New York , NY 10022

Posted 3 days ago

Help Desk Technician

Direct Hire Full Time
Location: Midtown Manhattan or Tarrytown, NY - (NO REMOT

Salary: $45k - $65K

Help Desk Technician Summary

The Help Desk Technician provides direct point of contact support for customers and service providers. This includes documenting and resolving customer support requests via phone, e-mail, and ticketing system. This role also includes coordinating and conducting planned maintenance, security scans, escalating alerts to the right people, rebooting servers and devices, and delivering excellent customer service.

Help Desk Technician Summary

  • Provide first-level help desk support to customers via phone and email
  • Create support tickets in the ticket tracking system
  • Follow-up with customers to ensure issues have been resolved
  • Escalate customer issues when necessary
  • Coordinate issue resolution with suppliers, vendors, engineering teams, and customer
  • Perform daily backups and restores
  • Install software patches and upgrades
  • Provide excellent customer service

Help Desk Technician Qualifications

  • Working knowledge of the following technologies:
    • Windows Server 2008,2012, 2016
    • Exchange 2010, 2013, 2016, O365
    • Windows 7, 8, 10
    • Active Directory
    • TCP/IP configuring firewalls and troubleshooting
    • DNS
    • VOIP is a plus
  • Help Desk Experience
  • Experience with Network and Server equipment
  • Excellent communication skills written and verbal
  • Excellent Customer Service Mindset
  • Available to be on call once every 6 weeks
  • Flexibility to occasionally work off hours, weekends, holidays to cover other on vacation
  • Reliable Transportation
  • Ability to lift 50lbs
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Help Desk Technician

Perspective Talent